Service Manager Support

iCIMS, Inc.; Bargara; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Remuneration

Flexible working hours

Employee Assistance Program (EAP)

Job summary

Palm Lake Bargara is seeking a Service Manager Support to join our team, leading day-to-day hotel services operations and ensuring exceptional hospitality, safety and compliance for residents, families and staff.

This full-time role offers 38 hours per week, Monday to Friday, with opportunities to influence service delivery, staff development and continuous improvement within a supportive, values-driven workplace.

Qualifications

• Minimum 3 years supervisory or managerial experience in hospitality/hotel services
• Minimum 1 year in a senior administrative role
• Experience assisting with staff recruitment, onboarding, rostering and performance management
• Excellent written & verbal communication with all levels of management, staff, residents and representatives
• Strong interpersonal skills and ability to build relationships across stakeholders
• Current National Police Check & Drivers Licence
• Standout: aged care or healthcare knowledge (advantage)

Responsibilities

• Lead hotel services operations including housekeeping and hospitality to deliver resident-focused service delivery
• Assist with recruitment, onboarding, rostering, performance management and staff development
• Ensure compliance with Aged Care Quality Standards, infection control and OH&S legislation
• Assist with audits, corrective action plans, quality assurance and continuous improvement
• Coordinate admissions, resident tours, stock control and daily operations
• Foster strong communication with staff, residents, families, contractors and management
• Assist with budgets, supplies and resource management
• Promote a safe working environment through incident management and staff training
• Deliver mandatory and ongoing staff training in consultation with education and clinical leaders
• Support Palm Lake Care's philosophy, values and workplace culture

Skills

Supervisory exp

Team development

Communication skills

OH&S awareness

Police check

Recruitment support

Driver's licence

Education

Certificate IV in Training and Assessment

OH&S qualifications

Business management

Job description

Overview

Are you a motivated leader with a passion for aged care and community?

About Us

At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.

Our Palm Lake Promise to you is that here, you will make a difference.

Position Details

Palm Lake Care Bargara is seeking a Service Manager Support to join our Service Manager in leading day-to-day operations, ensuring exceptional hospitality, safety and compliance in a welcoming and well-managed environment for residents, families and staff. This is a full time permanent role, working 38 hours per week across Monday to Friday.

Responsibilities

• Leading and managing hotel services operations, including housekeeping and hospitality, to ensure high-quality, resident-focused service delivery.
• Assisting with recruitment, onboarding, rostering, performance management and ongoing development of hotel services staff.
• Ensuring compliance with Aged Care Quality Standards, infection control requirements, and occupational health & safety legislation.
• Assisting with audits, corrective action plans, quality assurance programs, and continuous improvement initiatives.
• Coordinating administrative processes related to admissions, resident tours, stock control, and daily operations.
• Fostering strong communication and teamwork with staff, residents, families, contractors, allied health professionals and management.
• Assisting with monitoring and management of budgets, supplies and resources to support efficient service delivery.
• Promoting a safe working environment through incident management, manual handling practices, PPE use, and staff training.
• Coordinating and delivering mandatory and ongoing staff training in consultation with education and clinical leaders.
• Actively supporting and promoting the Palm Lake Care's philosophy, values and workplace culture.

What We’re Looking For

To thrive in this role, you will bring a blend of hospitality knowledge, leadership, and a passion for service excellence.

You’ll need:

• Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment.
• Minimum 1 year of experience in a senior administrative role.
• Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
• Excellent written & verbal communication skills, with the ability to communicate effectively with all levels of management, staff, residents and their respresentatives.
• Refined interpersonal skills, with the ability to build rapport and strong working relationships across a range of stakeholders.
• Confidence to deliver staff training and development sessions
• Current National Police Check & Drivers Licence.
• Strong organisational skills and an eye for detail.
• A positive attitude, initiative, and a solutions/continuous improvement orientated approach to operational challenges & change.

You’ll stand out if you have:

• Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards
• Certificate IV in Training and Assessment
• Business management or OH&S qualifications

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• Partnership with a pioneering Central Support Team dedicated to innovation and enhancement.
• A dedicated admissions team to ensure optimal occupancy, leaving you free to focus on your responsibilities.
• Work-life Balance with flexible working hours.
• 24/7 free accessto compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones withtenure rewards!
• Supportive team culture– Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities -Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

Join a Team That Cares

We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.