Service Manager Support

Palm Lake Care; Bargara; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Remuneration

Work-life Balance with flexible hours

Employee Assistance Program (EAP)

Career opportunities across Palm Lake

Job summary

Palm Lake Care Bargara seeks a Service Manager Support to lead day-to-day hotel services operations, ensuring exceptional hospitality and safety for residents, families and staff. This full-time role supports the Service Manager across a 38-hour week, Monday to Friday, in a welcoming community setting.

The role emphasizes recruitment, rostering, training and regulatory compliance within aged care, with a focus on continuous improvement and resident wellbeing.

Qualifications

• Minimum 3 years supervisory or managerial experience in hospitality/hotel services operations.
• Minimum 1 year in a senior administrative role.
• Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
• Excellent written & verbal communication with all levels of management, staff, residents and representatives.
• Current National Police Check & Drivers Licence.
• Strong organisational skills and attention to detail.
• Positive attitude and continuous improvement mindset.

Responsibilities

• Lead and manage hotel services operations to ensure high-quality, resident-focused service delivery.
• Assist with recruitment, onboarding, rostering, performance management and team development.
• Ensure compliance with Aged Care Quality Standards, infection control and OH&S requirements.
• Assist with audits, corrective action plans, QA programs and continuous improvement initiatives.
• Coordinate admissions, resident tours, stock control and daily operations.
• Foster strong communication and teamwork with staff, residents, families, contractors and management.
• Monitor budgets, supplies and resources to support efficient service delivery.
• Promote safe working environment through incident management and PPE usage.
• Coordinate and deliver mandatory ongoing staff training with education and clinical leaders.
• Support Palm Lake Care's philosophy, values and workplace culture.

Skills

Hospitality leadership

Staff recruitment & onboarding

Excellent communication

Education

Certificate IV in Training and Assessment

Business management qualification

OH&S qualification

Job description

Are you a motivated leader with a passion for aged care and community?

About Us

At Palm Lake Care, care isn't just what we do it's who we are. As a proud, family owned organisation, we've built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.

Our Palm Lake Promise to you is that here, you will make a difference.

Position Details

Palm Lake Care Bargara is seeking a Service Manager Support to join our Service Manager in leading day-to-day operations, ensuring exceptional hospitality, safety and compliance in a welcoming and well-managed environment for residents, families and staff. This is a full time permanent role, working 38 hours per week across Monday to Friday.

Responsibilities

As the Service Manager Support, you will povide leadership and oversight of hotel services to ensure safe, high-quality hospitality and housekeeping services that enhance residents' wellbeing and meet regulatory standards. You responsibilities will include:

• Leading and managing hotel services operations, including housekeeping and hospitality, to ensure high-quality, resident-focused service delivery.
• Assisting with recruitment, onboarding, rostering, performance management and ongoing development of hotel services staff.
• Ensuring compliance with Aged Care Quality Standards, infection control requirements, and occupational health & safety legislation.
• Assisting with audits, corrective action plans, quality assurance programs, and continuous improvement initiatives.
• Coordinating administrative processes related to admissions, resident tours, stock control, and daily operations.
• Fostering strong communication and teamwork with staff, residents, families, contractors, allied health professionals and management.
• Assisting with monitoring and management of budgets, supplies and resources to support efficient service delivery.
• Promoting a safe working environment through incident management, manual handling practices, PPE use, and staff training.
• Coordinating and delivering mandatory and ongoing staff training in consultation with education and clinical leaders.
• Actively supporting and promoting the Palm Lake Care's philosophy, values and workplace culture.

What We're Looking For

To thrive in this role, you will bring a blend of hospitality knowledge, leadership, and a passion for service excellence.

You'll need:

• Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment.
• Minimum 1 year of experience in a senior administrative role.
• Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
• Excellent written & verbal communication skills, with the ability to communicate effectively with all levels of management, staff, residents and their respresentatives.
• Refined interpersonal skills, with the ability to build rapport and strong working relationships across a range of stakeholders.
• Confidence to deliver staff training and development sessions
• Current National Police Check & Drivers Licence.
• Strong organisational skills and an eye for detail.
• A positive attitude, initiative, and a solutions/continuous improvement orientated approach to operational challenges & change.

You'll stand out if you have:

• Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards
• Certificate IV in Training and Assessment
• Business management or OH&S qualifications

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• Partnership with a pioneering Central Support Team dedicated to innovation and enhancement.
• A dedicated admissions team to ensure optimal occupancy, leaving you free to focus on your responsibilities.
• Work-life Balance with flexible working hours.
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture - Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

Join a Team That Cares

We believe belonging and connection are fundamental rights of ageing. If you're ready to make a meaningful impact through the joy of food and hospitality, we'd love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.
Please note, all Palm Lake Care Communities are smoke-free workplaces.