Hotel Services Manager

NoosaCare; Tewantin; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Meals allowance

Sunshine Coast location

Mon–Fri leadership role

Job summary

NoosaCare is seeking a Full-Time Hotel Services Manager to lead catering, housekeeping, laundry and maintenance across two aged care facilities on the Sunshine Coast. You will drive service excellence, manage budgets and oversee diverse teams to support resident comfort, dignity and wellbeing.

Reporting to the COO, you will ensure compliance with standards, lead quality initiatives and collaborate with clinical leaders to optimise resident outcomes in a rewarding aged care environment.

Qualifications

• Relevant qualification in Hospitality/Hotel Management or Leadership.
• Minimum 5 years' experience in Hotel Services or similar leadership.
• Experience in 5-star hotel or premium hospitality environment.
• Strong F&B leadership with large-scale catering.
• Experience in aged care or similarly regulated environment.
• Proven leadership of multidisciplinary teams.
• Knowledge of compliance, quality systems and continuous improvement.
• Food Safety Supervisor Certificate or willingness to obtain.

Responsibilities

• Lead catering, housekeeping, laundry and maintenance to deliver resident-focused services.
• Drive service excellence, teamwork and continuous improvement.
• Ensure compliance with aged care standards, food safety, WHS and policies.
• Oversee food service operations and resident dining experiences.
• Manage workforce planning, rostering and resource allocation.
• Develop and support your team to build capability.
• Manage budgets, procurement, supplier contracts and service levels.
• Collaborate with clinical and operational leaders to support resident outcomes.
• Lead quality improvement, audits and accreditation activities.
• Monitor resident feedback and implement service improvements.

Skills

Hotel services leadership

F&B leadership

Multi-department leadership

Regulatory compliance

Education

Hospitality/Hotel Management degree or equivalent

Job description

Full-Time Hotel Services Manager – Aged Care

Lead services that make a genuine difference to residents’ daily lives.

NoosaCare is seeking an experienced and results-driven Hotel Services Manager to lead the delivery of high-quality catering, housekeeping, laundry and maintenance services across our two aged care facilities.

This is an exciting opportunity for a hospitality professional with a strong background in hotel services, food and beverage operations, and multi-department leadership to bring their expertise into a rewarding aged care environment. In this role, you will play a key part in ensuring residents receive outstanding services that support their comfort, dignity and wellbeing every day.

About the Role

Reporting to the Chief Operations Officer, you will provide strategic and operational leadership across multiple hotel service functions, ensuring services are delivered safely, efficiently and in accordance with regulatory requirements and organisational standards. You will be responsible for leading diverse teams, driving service excellence, managing budgets and supplier relationships, and fostering a culture of accountability, continuous improvement and resident-centred care. The position works predominantly Monday to Friday, with occasional weekend and after-hours support requirements.

What You'll Do

• Lead and manage catering, housekeeping, laundry and maintenance departments to deliver high-quality resident-focused services.
• Drive a culture of service excellence, teamwork, accountability, and continuous improvement.
• Ensure compliance with aged care standards, food safety legislation, workplace health and safety requirements, and organisational policies.
• Oversee food service operations, including meal delivery, food quality, food safety systems, and resident dining experiences.
• Manage workforce planning, rostering, and resource allocation across multiple departments.
• Develop, mentor and support your team to build capability and improve performance.
• Manage budgets, procurement activities, supplier contracts, and service agreements.
• Collaborate with clinical and operational leaders to ensure hotel services support resident outcomes and satisfaction.
• Lead quality improvement initiatives, audits, and accreditation activities.
• Monitor resident feedback and implement improvements to enhance service delivery.

About You

To be successful in this role, you will demonstrate:

• Relevant qualification in Hospitality Management, Hotel Management or Leadership highly regarded.
• Minimum 5 years' experience in a Hotel Services Manager, Hospitality Manager or similar leadership role.
• Experience within a 5-star hotel, luxury hospitality environment, premium accommodation provider, or similar service-focused operation.
• Strong Food & Beverage leadership experience, including oversight of large-scale catering operations.
• Previous experience working in aged care, healthcare, retirement living or a similarly regulated environment.
• Proven leadership experience managing staff and multidisciplinary teams.
• Experience overseeing multiple operational departments simultaneously.
• Strong knowledge of compliance requirements, quality systems, and continuous improvement processes.
• Demonstrated experience implementing and managing food safety programs and standards.
• Current Food Safety Supervisor Certificate, or willingness to obtain one.
• Excellent communication, stakeholder engagement, and people leadership skills.
• Strong financial, budgeting, and operational management capabilities.

Why Join NoosaCare?

• Join a values-driven, community-based organisation focused on resident wellbeing.
• Access salary packaging of up to $15,990 per year, plus up to $2,650 for meals and entertainment.
• Lead services that make a meaningful difference in the lives of older people.
• Work in a beautiful Sunshine Coast location with strong community connections.
• Enjoy a predominantly Monday-to-Friday leadership role with limited weekend and after-hours requirements.
• Be part of an organisation committed to quality, continuous improvement and service excellence.

Successful applicants must satisfy applicable aged care worker screening requirements. This includes holding an eligible police certificate and maintaining this every 3 years.