Aged Care - Sales Consultant - Support at Home

Amplar Health Group; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Amplar Health in Australia is seeking an Aged Care - Sales Consultant to support at home. You will be the first point of contact for consumers, families and referral partners, guiding them through care options and coordinating the intake and onboarding process.

This permanent full-time role offers flexible work-from-home options, office-based or hybrid arrangements, and a customer-focused, relationship-driven approach to helping people access in-home care and virtual health services.

Qualifications

• Experience in sales or customer service within healthcare/aged care.
• Strong communication and active listening skills.
• Experience managing enquiries and pipelines through CRM systems.

Responsibilities

• Build trusted relationships with prospective consumers, carers and families.
• Guide consumers through aged care options and how to access support at home.
• Manage and nurture leads through the sales pipeline using CRM and digital tools.
• Coordinate smooth transitions from enquiry through to intake and onboarding.
• Deliver a compliant, consumer-first experience while collaborating across the business.

Skills

Sales

Customer Service

Healthcare experience

Aged Care knowledge

Job description

Aged Care - Sales Consultant - Support at Home

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

About the role

As a Sales Consultant, you'll be the first point of contact for prospective consumers, families, carers and referral partners enquiring about Amplar Health's Support at Home services. Acting as a trusted advisor, you will build meaningful relationships, understand each consumer's circumstances and goals, and guide them through available care and service options.

You will play a critical role in converting enquiries into service commencement by helping consumers navigate the aged care landscape, articulating the value of Amplar Health's services, and ensuring a seamless transition into the intake and onboarding process.

Working closely with our intake and concierge teams, you'll ensure a seamless experience from first contact through to service commencement by:

• Building trusted relationships with prospective consumers, carers and families.
• Understanding consumer needs and guide them through my aged care and how to access support at home
• Managing and nurture leads through the sales pipeline using CRM and digital tools.
• Coordinating smooth transitions from enquiry through to intake and onboarding.
• Delivering a compliant, consumer-first experience while working collaboratively across the business

This is a permanent full-time position offering flexibility to work from home or one of our offices or a combination of both.

About You

You are a customer-focused sales or service professional who enjoys building relationships and helping people navigate important decisions.

You'll ideally have:

• Experience in sales, customer service, healthcare, aged care or a related industry
• Strong communication, relationship-building and active listening skills
• Experience managing enquiries and pipelines through CRM systems
• Strong organisational skills and attention to detail
• A consultative approach and genuine passion for helping people make informed decisions

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself. Belong Here

We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self- because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work