Customer Care Coordinator

Medibank Private Limited; Adelaide, Sydney, Melbourne, Brisbane; Hybrid; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Penalty rates

Hybrid/remote work options

Office locations: Adelaide, Sydney, 1-

Job summary

Amplar Health Welcome Team seeks a Customer Care Coordinator to be the friendly, reliable voice for clients, delivering empathetic and timely support across programs. You will connect people with the care they need and manage coordination between clients and clinical staff.

The role involves handling queries, data entry, updating records, and outbound outreach. A flexible roster including weekends and shifts, with work from office locations or from home, is offered to support a patient-first

Qualifications

• Experience in customer service or healthcare is a bonus.
• Ability to handle multiple channels (phone, email, fax, and digital) with courtesy and professionalism.
• Strong communication, empathy and resilience in a fast-paced environment.

Responsibilities

• Handle incoming queries via phone, email, fax and digital channels.
• Perform admin and data entry tasks using Microsoft Office and internal systems.
• Update client records and liaise with clinical staff; track referrals.

Skills

Customer service

Data entry

Admin tasks

Microsoft Office

Tools

Microsoft Office

Job description

Make a Real Difference—Every Day

Are you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.

You’ll be the first point of contact for our valued customers and stakeholders—helping to connect people with the care they need.

In this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.

What You’ll Do

• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs
• Make outbound calls to welcome new clients and follow up on referral requests
• 7-day rotating roster (Shifts between 7am–8pm SA time)
• Includes 1 weekend shift per fortnight
• Penalty rates for late shifts, weekends, and public holidays
• Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home
• Customer-first mindset, with a passion for helping others
• Strong communicator—resilient, empathetic, and calm under pressure
• Comfortable juggling priorities in a fast-paced environment
• Confident using Microsoft Office and multiple systems
• Experience in customer service, admin, or healthcare is a bonus

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

Job Segment

Neurology, Data Entry, Customer Service, Healthcare, Administrative

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