Team Leader - Customer Care

Medibank Private Limited; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual leave

Hybrid work

Online Doctor

Health support line

Health insurance

Career development

Job summary

Amplar Health, part of the Medibank Group, is seeking a Team Leader – Welcome Team in Adelaide. This full-time, 13-month fixed-term hybrid role focuses on leading a high-performing team supporting government-funded aged care and community programs.

You will coach, drive service excellence, and partner with clinical teams to ensure seamless care delivery. A strong focus on outcomes and culture is essential.

Qualifications

• Minimum 3 years leadership experience.
• Experience in contact centre, customer service or administration.
• Healthcare experience is highly desirable.
• Strong coaching and people leadership skills.
• Strong problem-solving, organisational and performance management skills.

Responsibilities

• Lead, coach and develop a customer-focused team to deliver service outcomes.
• Monitor team performance, quality and compliance standards.
• Provide ongoing coaching and professional development.
• Build relationships with operational and clinical teams to ensure seamless service delivery.
• Support workforce planning, performance reporting and operational excellence.
• Champion accountability, collaboration and consumer-centred care.

Skills

Leadership

Customer service

Coaching

Problem solving

Team management

Job description

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At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

Are you an experienced people-focused leader who thrives on delivering outstanding customer experiences and empowering teams to perform at their best?

At Amplar Home Health, we're looking for a passionate and proactive Team Leader – Welcome Team to lead a high-performing team supporting consumers across a range of government-funded aged care and community programs. This is an opportunity to make a meaningful impact while helping us achieve our vision of becoming Australia's largest virtual hospital in aFull-time, 13 month Fixed Term Hybrid role, based in Adelaide only.

What You'll Be Doing

• Lead, coach and develop a customer-focused team to deliver exceptional service outcomes.
• Monitor team performance, quality and compliance standards while driving continuous improvement.
• Provide ongoing coaching, feedback and professional development opportunities.
• Build strong relationships across operational and clinical teams to ensure seamless service delivery.
• Support workforce planning, performance reporting and operational excellence.
• Champion a culture of accountability, collaboration and consumer-centred care.

About You

You'll bring:

• Previous leadership experience (minimum 3 years)
• Contact centre, customer service or administration experience
• Experience in healthcare setting (highly desirable)
• Strong coaching and people leadership skills
• Strong problem-solving, organisational and performance management skills

What's In It For You?

• Up to4 weeks annual leave so you can enjoy well-deserved breaks
• Monday to Friday role with family-friendly hours
• Flexible hybrid working with the ability to work from home or our modern Adelaide office
• Free access toAmplar Health Online Doctor virtual GP consultations24/7
• Employee Health Support Line for you and your immediate family
• Subsidised health insurance for you and your loved onesCareer development opportunities across theAmplar Health and Medibank Group
• Be part of a purpose-led organisation transforming healthcare delivery in Australia

Learn more about Amplar Health athttps://amplarhealth.com.au

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

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