Aged Care Receptionist - Fixed Term

Good Shepherd Lodge; Mackay Regional; On-site; AUD 24,000 - 29,000; Part time

Benefits offered by this job

Wellness support for you and family

Fitness Passport

Supportive team environment

Job summary

Good Shepherd Lodge in Beaconsfield, Mackay, seeks a friendly Receptionist for a fixed-term, part-time role to cover parental leave until 1 May 2027. The two days per week (Thu and Fri, 8:30am–2:30pm) involve front-desk duties, resident and family interactions, and light administration.

Police check required; may offer extra cover as needed. We value a warm, professional, punctual team member who can manage multiple priorities, use MS Office, and work well with residents, staff and external

Qualifications

• Candidates should be warm, approachable and well presented.
• Professional conduct and reliability are essential for a welcoming reception.
• Experience in reception/administration or aged care is highly regarded.

Responsibilities

• Greet residents, families, visitors and contractors.
• Answer and direct phone calls and enquiries.
• Handle reception and general admin duties and maintain records.
• Respond to emails and correspondence.
• Assist with appointments, sign-in and visitor management.
• Provide general admin support to facility and management.

Skills

Warm and friendly demeanor

Professional presentation

Reliability and punctuality

Effective communication

Organized with multitasking

MS Office and email literacy

Education

Reception/administration experience in aged care (advantage)

Tools

Microsoft Office

Job description

We are seeking a friendly, professional and reliable Receptionist to join our team at Good Shepherd Lodge Ltd - Kerrisdale Gardens in Beaconsfield, Mackay on a fixed-term, part-time basis to provide parental leave cover until 1 May 2027.

As our receptionist, you will be the first point of contact for residents, families, visitors, staff and external providers. You will play an important role in creating a warm, welcoming and professional environment for everyone who enters our facility.

The position is 2 days per week – Thursday and Friday, 8:30am to 2:30pm, with the potential to provide additional cover when required.

Responsibilities:

• Welcoming residents, families, visitors and contractors
• Answering and directing telephone calls and enquiries
• Managing reception and general administrative duties
• Responding to emails and correspondence
• Assisting with appointments, enquiries and visitor sign-in
• Maintaining accurate records and documentation
• Providing general administrative support to the facility and management team
• Maintaining a professional, friendly and welcoming reception environment
• Assisting with additional administrative tasks as required

About You

The successful applicant will be:

• Warm, friendly and approachable
• Professional and well presented
• Reliable and punctual
• Confident communicating with residents, families and staff
• Organized and able to manage competing priorities
• Comfortable using computers, email and Microsoft Office
• Able to work independently and as part of a team
• Respectful, patient and compassionate towards older people

Previous reception, administration or aged care experience will be highly regarded. We welcome applications from people with transferable skills who have a genuine interest in working within an aged care environment.

Mandatory Requirements

• Current National Police Check
• Ability to meet all relevant requirements for working within an aged care environment

What We Offer

• Free wellness and health support for you and your family members
• Fitness Passport
• Supportive team environment and collaborative workplace culture
• Opportunity to make a meaningful impact on resident care
• Competitive salary and conditions