Aged Care Projects & Quality Improvement Lead

Council Jobs; Melbourne; Hybrid; AUD 85,000 - 95,000; Full time

Job summary

Moonee Valley City Council is seeking a motivated Project Officer to support Aged and Disability Services, focusing on system improvements, accreditation activities, policy projects and continuous improvement initiatives that enhance service delivery to the community.

Reporting to the Senior Coordinator Aged Care Operations, you will work on Carelink+ and AlayaCare, develop processes and reports, and collaborate with stakeholders to achieve departmental objectives.

Qualifications

• Experience in project coordination, project support or project management.
• Strong organisational skills and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• High-level proficiency in Microsoft Excel and corporate systems.
• Experience with quality, compliance or accreditation frameworks.
• Strong stakeholder engagement, problem-solving and analytical skills.

Responsibilities

• Provide system administration support for Carelink+ and AlayaCare, and other department Client Management Systems.
• Develop, implement, support and review system processes, systems enhancements to support Aged Care Operations, ensuring efficient service delivery, compliance, and continuous improvement.
• Contribute to the development of the department’s continuous improvement initiatives.
• Lead, develop and maintain projects, project plans, implementation and outcome reports and other project-related deliverables.
• Develop, analyse, and prepare reports for audits, departmental reporting requirements, KPIs, funding targets and service performance monitoring.
• Liaise with internal and external stakeholders to support project delivery, service improvement initiatives, and departmental objectives.

Skills

Project coordination

Organisational skills

Written and verbal communication

Microsoft Excel

Quality/compliance

Stakeholder engagement

Job description

Moonee Valley City Council is seeking a motivated Project Officer to support Aged and Disability Services, focusing on system improvements, accreditation activities, policy projects and continuous improvement initiatives that enhance service delivery to the community.

Reporting to the Senior Coordinator Aged Care Operations, you will work on Carelink+ and AlayaCare, develop processes and reports, and collaborate with stakeholders to achieve departmental objectives.