Aged Care Navigator — Flexible 12‑Month Role

Colonial Group; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing program

Free flu vaccinations

Awards night

Job summary

Bethanie in Western Australia is seeking an Aged Care Navigation Specialist to guide older Australians through the care system with clarity and compassion. This 12‑month fixed‑term, full‑time role is based at our West Perth office with flexible working including work from home and a minimum three days in the office each week.

You will provide information, support and advocacy, help customers identify options, and collaborate with Home Care, Village and Facility Managers to streamline onboarding

Qualifications

• Demonstrated experience in customer service or engagement in aged care or health settings.
• Strong understanding of aged care systems, My Aged Care, funding programs.
• Excellent communication and relationship-building with customers, families and stakeholders.
• Passion for supporting older Australians in making informed care decisions.
• Strong organisational skills and meticulous record-keeping.

Responsibilities

• Provide information and assistance about aged care, including eligibility and services.
• Manage waitlists and vacancy boards in Epicor CRM, coordinating with care teams.
• Engage internal teams to facilitate onboarding and service delivery.
• Monitor legislative changes affecting subsidies and funding.
• Review NSAF/Integrated Assessment Tool to identify AN-ACC classifications and concerns.

Skills

Customer service

Aged care knowledge

CRM systems

Relationship building

Organisational skills

Communication

Tools

Epicor CRM

Microsoft Office

Job description

Bethanie in Western Australia is seeking an Aged Care Navigation Specialist to guide older Australians through the care system with clarity and compassion. This 12‑month fixed‑term, full‑time role is based at our West Perth office with flexible working including work from home and a minimum three days in the office each week.

You will provide information, support and advocacy, help customers identify options, and collaborate with Home Care, Village and Facility Managers to streamline onboarding