Aged Care Admin & Rostering Officer

Uniting; Newcastle-Maitland; On-site; AUD 40,000 - 52,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 for NFP

Rewards and discounts via U rewards

Fitness Passport access

Employee referral bonus $500

Opportunities for career growth

Additional leave purchase option

Job summary

Uniting Narla in Belmont North seeks an Administration Officer to provide friendly front-desk support and comprehensive admin help in a residential aged care setting. You will assist with rostering, reception duties, and engage with residents and families to support moving-in journeys.

The role emphasizes person-centred care, privacy, and collaboration with the Service Manager to improve daily operations and community connections within the household.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• Experience rostering is essential.
• Excellent communication and customer service skills.
• Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts.
• Keen attention to detail and the ability to multitask efficiently.
• Exceptional organisational and time management skills.
• Advanced computer proficiency with Outlook, Teams, MS Office and client data systems.

Responsibilities

• Respond to inquiries from residents' families.
• Collaborate with the Service Manager to manage rosters.
• Organise meetings, schedule training, and take minutes.
• Manage the ordering of supplies and consumables.
• Securely scan, upload, and file resident and staff documents in SharePoint.
• Process invoices promptly and accurately.
• Communicate effectively with clients from diverse backgrounds.
• Assist residents with room preparation, transport, and services.
• Foster community connections and promote Uniting’s services.
• Ensure clear, timely, and confidential communication in line with policy.
• Uphold the rights and privacy of clients in line with Uniting’s policies.

Skills

Rostering

Communication

Customer service

Problem solving

Attention to detail

Organisational skills

Computer proficiency

Education

Certificate 3 in Business Admin / Customer Service

Tools

SharePoint

CRM

WorkSmart Dynamics

Outlook

Teams

Microsoft Office

Job description

Uniting Narla in Belmont North seeks an Administration Officer to provide friendly front-desk support and comprehensive admin help in a residential aged care setting. You will assist with rostering, reception duties, and engage with residents and families to support moving-in journeys.

The role emphasizes person-centred care, privacy, and collaboration with the Service Manager to improve daily operations and community connections within the household.