Aged Care Admin & Reception Officer – Casual

Lutheran Services; Brisbane; On-site; AUD 43,000 - 62,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services is seeking an Administration Officer – Reception to support the Trinder Park Aged Care team in Woodridge, QLD. The role involves welcoming residents, handling enquiries, and delivering efficient administrative services to ensure a friendly, professional experience for residents and families.

Casual position with a per hour rate of AUD 38.22, including 25% casual loading, plus super and staff benefits.

Qualifications

• Strong customer service and administration experience.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Current Police Check or NDIS Worker Screening Clearance, as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Respond to routine enquiries and refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Assist with service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

Customer service

Administration

Attention to detail

Communication skills

Organisational skills

Time management

Multitasking

Microsoft Office

CRM systems

Police Check

NDIS Screening

Tools

CRM

Database systems

Job description

Lutheran Services is seeking an Administration Officer – Reception to support the Trinder Park Aged Care team in Woodridge, QLD. The role involves welcoming residents, handling enquiries, and delivering efficient administrative services to ensure a friendly, professional experience for residents and families.

Casual position with a per hour rate of AUD 38.22, including 25% casual loading, plus super and staff benefits.