Administration Officer - Reception

Lutheran Services; Brisbane; On-site; AUD 43,000 - 62,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services is seeking an Administration Officer – Reception to support the Trinder Park Aged Care team in Woodridge, QLD. The role involves welcoming residents, handling enquiries, and delivering efficient administrative services to ensure a friendly, professional experience for residents and families.

Casual position with a per hour rate of AUD 38.22, including 25% casual loading, plus super and staff benefits.

Qualifications

• Strong customer service and administration experience.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Current Police Check or NDIS Worker Screening Clearance, as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Respond to routine enquiries and refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Assist with service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

Customer service

Administration

Attention to detail

Communication skills

Organisational skills

Time management

Multitasking

Microsoft Office

CRM systems

Police Check

NDIS Screening

Tools

CRM

Database systems

Job description

We’re looking for an Administration Officer – Reception to join our Trinder Park Aged Care team, providing day-to-day administrative and customer service support.

Location: Woodridge- QLDEmployment Type: Casual Position Remuneration:$38.22 ph (includes 25% casual loading) + Super + Salary Packaging + Access to staff discounts & benefits

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.Experience in lifestyle and leisure activities within an aged care environment will also be highly regarded.

What You’ll Be Doing:

• Welcome residents, families, visitors and contractors and provide friendly reception support
• Answer, triage and direct phone, email and in-person enquiries
• Respond to routine enquiries and refer more complex matters to the appropriate team member
• Record messages, enquiries and follow-up actions accurately
• Manage visitor sign-in and site requirements
• Assist with admission and enquiry administration
• Complete filing, data entry, document preparation and mail distribution
• Support petty cash, banking and invoice processing
• Assist with resident appointments, vehicle and shared-space bookings
• Maintain office supplies and stationery
• Assist with service communications, newsletters and notices
• Provide other general administrative support as required.
• Previous experience in both administration and lifestyle/leisure activities within an aged care environment will be highly regarded.

What You’ll Bring:

You’ll be someone who enjoys helping people, stays organised and can confidently manage a busy reception environment.

• Strong customer service and administration experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confidence working independently and as part of a team
• Moderate computer skills, including Microsoft Office, CRM and database systems
• Ability to quickly learn and understand the requirements of the aged care environment
• Current Police Check or NDIS Worker Screening Clearance, as required.

Why You’ll Love Working With Us:

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Developmentopportunities to grow your career

Lutheran Servicesis anot-for-profit organisation, providing exceptional care and support to communities across Queensland for thepast 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Part ofLutheran Services, Trinder Park Aged Care service in Woodridge is community focused and committed to providing compassionate and high- quality care to our residents.