Administration Officer - Workforce Rostering

Lutheran Services Australia; Biloela; On-site; AUD 62,000 - 68,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts

Health cover discounts

Fitness Passport

Job summary

Lutheran Services Australia is seeking an Administration Officer - Workforce to join our aged care team in Wahroonga. You will manage rostering, staff coordination, training compliance, workforce reporting, and labour cost management to ensure safe, high‑quality care.

You will coordinate rosters, monitor attendance and leave, compile workforce metrics, and support recruitment. The role emphasizes accuracy, confidentiality and compliance within an inclusive not-for-profit environment.

Qualifications

• Proven rostering and workforce planning experience.
• Knowledge of workplace legislation and awards.
• NDIS Worker Screening clearance or ability to obtain.

Responsibilities

• Develop and manage accurate staff rosters meeting resident needs and compliance.
• Manage staff availability, leave, shifts, and absences for coverage.
• Monitor staffing levels and adjust rosters for service demand.
• Support workforce planning with trend analysis and forecasting.
• Prepare workforce reports on overtime, variances, and costs.
• Coordinate mandatory training and performance reviews.
• Act as first point of contact for roster inquiries and onboarding activities.
• Monitor labour costs and minimise agency usage.

Skills

Rostering

Workforce planning

Scheduling

Communication

Attention to detail

Education

Cert IV in Human Resources or Business Administration

Tools

Humanforce

MS Office

Job description

Administration Officer - Workforce

We’re seeking an experienced Administration Officer - Workforce to join our team. In this role, you'll play a critical part in ensuring our service is appropriately staffed to deliver safe, high-quality, person-centred care. You'll be responsible for workforce rostering, staff coordination, training compliance, workforce reporting, and labour cost management, helping ensure the right people are in the right place at the right time.

Employment Type: Full Time | Monday to Friday

Location: Wahroonga Aged Care, Biloela

Salary: $31.46 p/hr + Superannuation + Salary Packaging + Access to staff discounts & benefits

What You'll Do

If you thrive in a fast-paced environment and enjoy balancing people, planning and administration, this role is for you:

• Develop and manage accurate, efficient staff rosters that meet resident needs and comply with operational and legislative requirements.
• Manage staff availability, leave requests, shift changes, and unplanned absences to ensure adequate workforce coverage.
• Monitor staffing levels and proactively adjust rosters to address workforce challenges and changing service demands.
• Support workforce planning by analysing staffing trends, forecasting future requirements, and providing recommendations to leadership.
• Prepare workforce reports including overtime, staffing variances, labour costs and workforce utilisation.
• Coordinate mandatory training, performance review schedules, development meetings, and compliance-related workforce activities.
• Act as the first point of contact for roster-related enquiries, supporting employees with scheduling, availability and workforce matters.
• Assist with recruitment and onboarding activities to support workforce requirements.
• Work closely with the Service Manager to monitor labour costs, minimise agency usage, and contribute to workforce budget management.

What You’ll Bring

We're looking for a proactive and organised individual who can build positive relationships while maintaining accuracy and compliance:

• Previous experience in rostering, workforce planning, scheduling, or a similar administration role.
• Knowledge of workplace legislation, awards, enterprise agreements and workforce compliance requirements.
• Strong organisational, time management and problem-solving skills with exceptional attention to detail.
• Excellent communication and relationship-building skills with the ability to engage staff at all levels.
• Experience using rostering systems such as Humanforce or similar workforce management platforms.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Ability to manage confidential information with professionalism and discretion.
• Cert IV in Human Resources, Business Administration or equivalent (highly desirable).
• Current NDIS Worker Screening clearance.

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career.

About Us:

Lutheran Services is one of Queensland’s longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, we continue to offer a broad range of services including aged care, retirement living, home care, disability, youth and family, mental health, and domestic violence support.

With our 2025-2030 Strategic Plan, we’re building on our reputation for leading aged care and community services by growing with purpose - creating great places to work and live through adaptable, high-quality environments that meet the evolving needs of residents, clients and staff.