Aftersales Customer Service Specialist (Fixed-Term)

Sime; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Job summary

Sime Motors is offering a fixed-term Customer Service role in Sydney to cover parental leave, supporting aftersales operations and delivering exceptional service to customers. You will handle inbound inquiries and proactively contact customers to secure service bookings, contributing to key business objectives within a collaborative team.

Ideal candidates will have excellent communication, a professional telephone manner, and strong organisational skills, with a focus on high-volume call

Qualifications

• Excellent verbal communication skills.
• Reliable with a strong work ethic.
• Confident and professional telephone manner with exceptional customer service skills.
• Ability to manage a high volume of calls.
• Sound knowledge of Microsoft Office.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a team environment.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support aftersales operations and deliver exceptional service to customers.
• Work as part of a collaborative team to support Sime Motors' aftersales departments.

Skills

Verbal communication

Reliability

Phone etiquette

Call handling

Microsoft Office

Attention to detail

Teamwork

Job description

Sime Motors is offering a fixed-term Customer Service role in Sydney to cover parental leave, supporting aftersales operations and delivering exceptional service to customers. You will handle inbound inquiries and proactively contact customers to secure service bookings, contributing to key business objectives within a collaborative team.

Ideal candidates will have excellent communication, a professional telephone manner, and strong organisational skills, with a focus on high-volume call