Aftersales Customer Experience Specialist - Fixed-Term

Sime Group; New South Wales; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee discounts

Team environment

Job summary

Sime Motors is seeking a customer service professional to join the team in a fixed-term role covering parental leave. You will handle inbound enquiries and proactively engage customers to secure service bookings, ensuring exceptional aftersales support.

Reporting to the Service Customer Interactions Senior Team Leader, you will work within a collaborative team, contributing to service excellence and business goals while delivering a positive customer experience.

Qualifications

• Excellent verbal communication skills.
• Reliable with a strong work ethic.
• Confident and professional telephone manner with exceptional customer service.
• Ability to manage a high volume of calls.
• Sound knowledge of Microsoft Office.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a team environment.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support aftersales operations and contribute to key business objectives.
• Collaborate with team to deliver outstanding customer service.

Skills

Excellent verbal communication

Reliable with a strong work ethic

Confident telephone manner

Ability to manage a high volume of <br

Tools

Microsoft Office

Job description

Sime Motors is seeking a customer service professional to join the team in a fixed-term role covering parental leave. You will handle inbound enquiries and proactively engage customers to secure service bookings, ensuring exceptional aftersales support.

Reporting to the Service Customer Interactions Senior Team Leader, you will work within a collaborative team, contributing to service excellence and business goals while delivering a positive customer experience.