Customer Service Representative

Citrus Group; Sydney; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Work from home after 6 months

Rhodes office

Job summary

Citrus Group is seeking a customer service professional to be the calm, reassuring voice for customers experiencing vehicle issues. You will coordinate support through a trusted network of service providers and act as the liaison between customers and suppliers.

The role requires handling inbound calls, providing guidance, and maintaining strong communication. A rotating 7-day roster and hybrid work arrangement after six months offer flexibility, with the Rhodes office as a base.

Qualifications

• Previous customer service experience is desired but not a must.
• Excellent verbal and written communication skills.
• Ability to work a rotating roster across 7 days a week.
• Strong problem solving skills.

Responsibilities

• Taking inbound calls from customers needing roadside or breakdown assistance
• Providing advice and assistance over the phone in a roadside and customer service capacity
• Resolving any concerns or questions the customer may have regarding their vehicle
• Acting as main point of contact between the customer and the supplier network

Skills

Customer service

Verbal communication

Written communication

Problem solving

Resilience

Job description

Our Client:
Our client is a leading independent provider of Roadside Assistance across Australia and New Zealand for major insurance brands and iconic automotive manufacturers including premium brands like Ferrari, Maserati, Lotus and many more.

About the role:

This is a customer service role with a difference. You'll be the calm and reassuring voice on the line for customers experiencing unexpected vehicle issues. As the first point of contact, you'll provide guidance and coordinate support through a trusted network of service providers.

You will be responsible for:

• Taking inbound calls from customers needing roadside or breakdown assistance
• Providingadvice and assistance over the phone in a roadside and customer service capacity
• Resolvingany concerns or questions the customer may have regarding their vehicle
• Actingas main point of contact between the customer and the supplier network

What's in it for you?

• Hybrid role after 6 months - WFH & from the RhodesOffice
• Fully comprehensive training and continuous ongoing development
• Supportive and dynamic team that love helping customers when they need it most.
• Great and inclusive culture

To be successful in this role you will possess:

• Previous customer service experience is desired but not a must
• A resilient and helpful personality
• Excellent verbal and written communication skills
• The ability to work a rotating roster across 7 days a week
• Strong problem solving skills

Please note this is a full-time permanent role. Only those with full working rights will be considered.