Aftersales Customer Advisor - Parental Leave Cover

Sime Darby; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Safe, friendly, diverse and supportive

Job summary

Sime Motors is seeking a customer service professional to join the aftersales team in a fixed-term role covering parental leave. The role involves handling incoming inquiries and proactively reaching out to existing customers to secure service bookings.

You will contribute to aftersales operations, delivering exceptional service with a proactive, informative approach while supporting team objectives and providing a positive customer experience.

Qualifications

• Excellent verbal communication and professional telephone etiquette.
• Reliable with a strong work ethic and attention to detail.
• Ability to manage a high volume of calls and multi-task.
• Proficiency with Microsoft Office suite.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers.
• Support aftersales operations and secure service bookings.
• Deliver outstanding customer service in a proactive and informative way.
• Collaborate with the team to meet business objectives.

Skills

Excellent verbal communication

Reliable with strong work ethic

Telephone manner

High-volume call management

Microsoft Office

Attention to detail

Teamwork

Education

No specific degree required

Tools

Microsoft Office

Job description

Sime Motors is seeking a customer service professional to join the aftersales team in a fixed-term role covering parental leave. The role involves handling incoming inquiries and proactively reaching out to existing customers to secure service bookings.

You will contribute to aftersales operations, delivering exceptional service with a proactive, informative approach while supporting team objectives and providing a positive customer experience.