Service Advisor - 12 Months Maternity Leave Position

Snowy River Newcastle; Heatherbrae; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

12-month maternity leave position

Monday–Friday role

Job summary

Snowy River Newcastle, located at Heatherbrae, seeks a Service Adviser / Warranty & Parts Adviser for a 12-month maternity leave. The role focuses on warranty administration, parts coordination and supporting the service department to keep jobs moving from start to finish.

You will coordinate warranty claims with manufacturers, check coverage, prepare documentation, liaise with suppliers, track parts orders and assist technicians.

Qualifications

• Experience as Warranty Clerk, Parts Adviser or Service Adviser in a dealership/service environment
• Experience in automotive/caravan/RV dealership preferred
• Good understanding of vehicle/caravan parts, components and repairs
• Experience processing warranty claims and dealing with manufacturers
• Strong parts identification, ordering and coordination skills
• Excellent customer service and communication skills
• Strong administration and computer skills
• Ability to manage multiple jobs and competing priorities
• Professional approach and commitment to getting the job done correctly

Responsibilities

• Managing and processing manufacturer warranty claims from start to finish
• Checking warranty coverage and ensuring claims meet manufacturer requirements
• Preparing accurate warranty documentation and claim submissions
• Liaising with caravan manufacturers, suppliers and warranty departments
• Following up outstanding warranty claims, approvals and payments
• Coordinating warranty repairs with technicians
• Identifying and ordering parts required for warranty and service jobs
• Liaising with parts suppliers and manufacturers regarding availability and delivery
• Tracking parts orders and ensuring parts are available when required
• Assisting technicians with parts identification and warranty requirements
• Booking and coordinating caravan servicing, repairs and inspections
• Preparing accurate job cards and repair orders
• Preparing quotations and obtaining customer approvals where required
• Communicating with customers and keeping them updated throughout the repair process
• Managing customer expectations and resolving service issues professionally
• Ensuring completed jobs are accurately invoiced and closed
• Maintaining accurate warranty, parts and service records
• Supporting the Service Manager and wider service team as required

Skills

Organised

Reliable

Customer service

Communication skills

Administration

Computer skills

Attention to detail

multitasking

Job description

Service Advisor - 12 Months Maternity Leave Position

SERVICE ADVISER – 12 MONTH MATERNITY POSITION

Join Our Growing Caravan Service & Parts Team

Snowy River Newcastle, located at Heatherbrae, is looking for an experienced and organised Service Adviser / Warranty & Parts Adviser to join our busy dealership on a 12-month maternity leave position.

This role would suit someone with previous Service Adviser, Warranty Clerk, Parts Adviser or automotive/caravan dealership experience who enjoys working with customers, technicians, suppliers and manufacturers.

While customer service and service advising experience is highly regarded, the main focus of this position is warranty administration, parts coordination and supporting the service department to keep jobs moving from start to finish.

THE ROLE

As our Warranty & Parts Adviser, you will play an important role in coordinating warranty and parts requirements across our dealership.

Your responsibilities will include:

• Managing and processing manufacturer warranty claims from start to finish
• Checking warranty coverage and ensuring claims meet manufacturer requirements
• Preparing accurate warranty documentation and claim submissions
• Liaising with caravan manufacturers, suppliers and warranty departments
• Following up outstanding warranty claims, approvals and payments
• Coordinating warranty repairs with technicians
• Identifying and ordering parts required for warranty and service jobs
• Liaising with parts suppliers and manufacturers regarding availability and delivery
• Tracking parts orders and ensuring parts are available when required
• Assisting technicians with parts identification and warranty requirements
• Booking and coordinating caravan servicing, repairs and inspections
• Preparing accurate job cards and repair orders
• Preparing quotations and obtaining customer approvals where required
• Communicating with customers and keeping them updated throughout the repair process
• Managing customer expectations and resolving service issues professionally
• Ensuring completed jobs are accurately invoiced and closed
• Maintaining accurate warranty, parts and service records
• Supporting the Service Manager and wider service team as required

ABOUT YOU

We are looking for someone who is organised, reliable and experienced in a dealership or service environment.

You will ideally have:

• Previous experience as a Warranty Clerk, Parts Adviser or Service Adviser
• Experience working in an automotive, caravan, RV or similar dealership environment
• A good understanding of vehicle/caravan parts, components and repairs
• Experience processing warranty claims and dealing with manufacturers
• Strong parts identification, ordering and coordination skills
• Excellent customer service and communication skills
• Strong administration and computer skills
• Excellent attention to detail, particularly with warranty documentation
• The ability to manage multiple jobs and competing priorities
• Confidence communicating with technicians, customers, suppliers and manufacturers
• The ability to work independently while contributing positively to a team
• A professional approach and a strong commitment to getting the job done correctly

WHAT WE OFFER

• 12-month maternity leave position
• Monday–Friday role
• Stable position within a growing caravan business
• Friendly and supportive team environment
• Opportunity to further develop your warranty, parts and service skills
• Variety in your day-to-day work
• Competitive salary based on experience
• Opportunity to build valuable experience within the caravan and RV industry