After-Sales Tech Support Specialist (Hardware/Software)

iPlace Recruitment Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

iPlace Recruitment Pty Ltd is offering an office-based role in Seven Hills for candidates with technical product support experience. You will work with a small team handling software and hardware issues, logging into systems remotely, and coordinating returns or replacements.

The ideal candidate enjoys troubleshooting, has strong listening and communication skills, and understands urgency in resolving issues.

Qualifications

• Experience in technical product support or a strong interest in technology.
• Able to listen well and communicate clearly what information is needed.
• Comfortable with logging details and following processes.

Responsibilities

• Take inbound calls regarding software and hardware issues.
• Diagnose error codes and troubleshoot by remote login to identify issues.
• Raise tickets in the system and update customers on progress.
• Coordinate returns, loan equipment or replacement parts.
• Ensure all information is captured accurately.
• Provide ETA updates for loan equipment.
• Close tickets after issues are resolved.

Skills

Troubleshooting

Customer service

Remote support

Communication skills

Job description

iPlace Recruitment Pty Ltd is offering an office-based role in Seven Hills for candidates with technical product support experience. You will work with a small team handling software and hardware issues, logging into systems remotely, and coordinating returns or replacements.

The ideal candidate enjoys troubleshooting, has strong listening and communication skills, and understands urgency in resolving issues.