Junior Customer Experience Coordinator

Big Ass Fans; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Social culture

Team events

Career growth

Hybrid work

Discounts on products

Onsite parking

Job summary

Big Ass Fans in Brisbane is seeking a Junior Customer Experience team member to join our world-class support team. You will be the face of our customer service, helping customers get the most out of our innovative products from our Eagle Farm office in a full-time role.

You will answer inbound calls and emails, troubleshoot issues, organize warranty replacements, document interactions, and escalate complex cases.

Qualifications

• Positive can-do attitude
• Clear verbal and written communication
• Solution-focused mindset
• Comfortable talking on the phone
• Accurate data entry into systems

Responsibilities

• Answer inbound calls and emails with friendly, knowledgeable and efficient assistance
• Troubleshoot customer issues and identify solutions to ensure satisfaction
• Organise warranty replacements and services per guidelines
• Document customer interactions and maintain accurate records
• Escalate complex issues to relevant teams as needed
• Assist with other customer service tasks as required

Job description

As a Junior Customer Experience team member, you will be the face of our world-class customer service team. Joining us at our Brisbane-based office, you will be responsible for providing exceptional support to our customers, helping them get the most out of our innovative products. This is a full-time role based in our Eagle Farm office.

What you'll be doing

Answering inbound calls and emails from customers, providing friendly, knowledgeable and efficient assistance

Troubleshooting customer issues and identifying solutions, ensuring customer satisfaction

Organizing warranty replacements and services as set out in BAF guideline

Documenting customer interactions and maintaining accurate records

Escalating complex issues to relevant teams as needed

Assisting with other customer service tasks as required

What we're looking for

A positive can-do attitude and a willingness to learn

Ability to clearly communicate both verbally and written

A solution-focused mindset when approaching problems

Needs to be comfortable talking on the phone

Can accurately enter data into systems

What We offer

At Big A** Fans, we believe work should be more than just a job—it should be a place where you can grow, connect, and enjoy the journey.

In addition to a competitive salary, here’s what you can look forward to when you join our team:

A social, inclusive culture: Join a diverse and welcoming workforce where collaboration, respect, and teamwork are at the heart of everything we do.

Engaging events & competitions: Our enthusiastic Social Committee keeps things fun with monthly events, themed competitions, and team activities that bring people together.

Career growth & development: We’re committed to your growth, offering clear career pathways, training, and development opportunities to help you thrive.

Hybrid work flexibility: Enjoy the best of both worlds with the option to work from home a couple of days a week. We come together in the office on Mondays and Friday to kick off, collaborate, and wrap up the week as a team.

Great perks: Enjoy discounts on our products, a great coffee machine and healthy snacks, onsite parking, and work from a brand-new office with a modern fit out designed for comfort and collaboration.

Celebrations that matter: We celebrate the wins - big and small. From festive Christmas parties to team celebrations when we hit our goals, success is always something we share together.