Kin Connector & Family Support Specialist

Aboriginal & Torres Strait Islander Community Health Service Brisbane; Brisbane; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Laptop & phone provided

Salary packaging

Entertainment benefits

Flexible rostering

Staff events

Training & development

Employee Assistance Program

Job summary

ATSICHS Brisbane is seeking a skilled practitioner to deliver kin carer case management in a permanent full-time role based in Brisbane. You will engage extended family members, assess eligibility, and coordinate care using established frameworks to support children and families in our Aboriginal and Torres Strait Islander community.

You will work within a culturally safe environment, collaborating with teams to deliver wrap-around services, maintain detailed case notes, and participate in

Qualifications

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.
• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
• At least 6 years case management experience in family support, child protection, youth, housing or related field with commitment to Diploma while working and proof of Aboriginal and/or Torres Strait Islander status (or non-indigenous with organisation experience).

Responsibilities

• Engage clients (extended family and kin of child) through cold-call home-based visits and turn engagement into kin carer interest.
• Identify other strong family members during engagements and collect contact details and connections.
• Facilitate family placement discussions and assess families' views using NAT tools.
• Assist in carer assessments, Blue Card submission, and PAC assessments; support families in external assessments.
• Develop a Transition Plan addressing referrals, program tools, NATs, and assessments.
• Deliver case-managed services per the program model; maintain minimum caseload for equitable access.
• Maintain accurate case notes written from clients' voice and ensure client feedback is acted on.
• Participate in MOBnet supervision and complete monthly supervision tasks.

Skills

Kin engagement

Case management

Narrative assessment

Stakeholder liaison

Education

Bachelor's degree in social services

Diploma in Community/Services

Tools

Blue Card

WWCC

Driver's License

Job description

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives. Learn more at www.atsichsbrisbane.org.au

Job Description

About the Role

You can access the full Position Description by visiting our website under \"Join Our Team\".

Click here to view position description

Duties

• Effectively engage clients (extended family and kin of child) through cold-call home-based visits. Turn initial 'kin engagement' home visit into ongoing consent and interest in becoming a Kin Carer.
• While completing family engagement activities, ask to identify other strong family members that could possibly become a kin carer. Actively seek contact details and relationship connection with child and broader family.
• Engage the child and/or lead Residential Care Worker in determining the views and wishes of family placement options with family, as directed by line Manager. Utilise the Narrative Assessment Tools to assess barriers and wishes.
• Assist in the assessment of carers, including initial screening, Blue Card submission, and PAC assessments. Advocate and support families when being assessed externally.
• Develop a comprehensive Transition Plan (Case Plan) that explicitly addresses all concerns outlined in the (1) referral, (2) program assessment tool, (3) Transition NAT tools, (4) Child Assessment, and (5) Carer Assessment.
• Deliver case managed services according to the program model of care, ensuring minimum case load requirements are maintained to ensure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.
• Ensure clients complete the 'Have Your Say' client feedback tool and submit. Act on the client feedback to make continuous improvements to your practice and approach with clients.
• As per MOBnet Performance module, participate in monthly prescheduled supervision with direct line Manager. Ensure Supervision tasks are the priority in work completion. Ensure all associated monthly supervision tasks in MOBnet are completed (two-way feedback, team culture score etc).

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $105,673 per annum + 12% super.
• Multiple Permanent Full-Time positions available.
• Company provided laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Required

Desired Skills and Experience

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR

• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.

OR

• At least 6 years case management experience in family support, child protection, youth, housing or related field. A commitment to complete Diploma (funded by ATSICHS) while working. And identify as Aboriginal and/or Torres Strait Islander (with confirmation proof) OR non-indigenous and having worked for an Aboriginal Community Controlled Organisation for at least 4 years.

AND

• Exceptional case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to create new social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to coach other staff on client interventions that build client motivation, insight and acceptance, self-awareness, decision making (agency), and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice etc). Ability to critique/ and problem solve legislative grey zones, while managing organisational and child/client harm risks.
• Influence decisions of external stakeholders, including Child Safety, Youth Justice, Schools, and Hospitals. Whole-of-system Internal Integration: Ability to connect through systems panel coordination numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

• Current Working with Children's Card (Blue Card) or be eligible to apply.
• National Police Certificate.
• Driver's License.
• Evidence of Work Rights.
• Travel to work in the community on a regular basis.
• Able to work after-hours and on weekends.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.