Administrative Service Officer 4 - Discharge Summary Liaison Officer

The Original; Canberra; On-site; AUD 110,000 - 125,000; Full time

Benefits offered by this job

Growth opportunities

Regular professional development

Work/life balance emphasis

Office near light rail

Job summary

Capability is seeking a dedicated Support Services Manager in Canberra to oversee trauma-informed support programs for children and young people. You will supervise Therapeutic staff, house leads, and operational supervisors, ensuring high quality and evidence-based practice within a supportive framework.

The role requires coordinating care, developing plans, and working with partners to achieve positive outcomes.

Qualifications

• Must be able to coordinate and schedule staff.
• Proven ability to lead and communicate with staff.
• Experience in complex multidisciplinary teams.
• High responsiveness and ability to innovate support.
• Strong written and verbal communication skills.
• High level problem solving and quick response to issues.
• Ability to handle confidential information responsibly.

Responsibilities

• Oversee trauma-informed support delivery.
• Coordinate daily care for children and young people.
• Collaborate with Therapeutic, Quality and Practice Teams and partners.
• Develop support plans, risk assessments and case plans.
• Work within therapeutic frameworks and guidelines.
• Manage frontline staff performance and development.
• Lead team planning and case reviews for children and youth.
• Maintain communication with CYF and DCJ.
• Adhere to practice standards and legislation.
• Investigate incidents and ensure proper reporting.

Skills

Staff coordination

Team leadership

Multidisciplinary teamwork

Communication

Problem solving

Confidentiality

Staff development

Education

Tertiary qualification in social work or management

Job description

Support Services Manager

Job Title:

Support Services Manager

Location:

Canberra, Australian Capital Territory 2601, Australia

Role Type:

Full-time

Salary:

$110,000 to $125,000 p.a commensurate with experience

Background:

Capability is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability provides Therapeutic Contact and Transport, Early Intervention Supports, Alternate Care / Residential Type, Therapeutic Supports and Respite to Children and Young People with varied needs, including some with behaviours that present as complex. We are recruiting a Support Services Manager to oversee and develop support programs to NDIS Participants, and Children & Young People. Capability operates under evidence-based Therapeutic Models and in conjunction with community partners to deliver high quality, evidence-based supports.

Job Summary & Responsibilities:

Capability’s Support Services Managers oversee the delivery of evidence-based trauma informed support, supervision and management of Therapeutic Staff Members, House Leads and Operational Support Supervisors.

As a Support Services Manager, you will be expected to:

• Oversee the delivery of trauma-informed support that achieves positive outcomes for young people and their families;
• Coordinate the daily care and support of children and young people.
• Collaborate with our Therapeutic Team, Quality team and Practice Team and our industry partners, to deliver best practice support for Children and Young People.
• Develop support plans, risk assessments and case plans in accordance with advice from practitioners.
• Work within the guidelines of our evidence based Therapeutic Frameworks.
• Manage the performance, development and supervision of frontline therapeutic staff members.
• Participate and lead team planning, review and development for Children and Young People supported by Capability
• Participate in case reviews and care teams to ensure that young people receive services to meet their requirements
• Communication with Children, Youth and Families (CYF) and Department of Community and Justice (DCJ)
• Adhering to available practice standards, guidance, legislation and support methodology
• Incident investigation, reportable conduct investigations and actioning Incidents.
• Ensuring timely reports to Child and Youth Protection Services in relation to Child Concerns.

Required Skills

• Ability to coordinate and schedule staff members
• Exceptional ability to lead and communicate with Staff Members
• Demonstrated experience working in complex multidisciplinary teams
• High level of responsiveness, excited to develop new and innovative ways to support Children and Young People
• Demonstrated high level communication skills, written and verbal
• High level problem solving skills with the ability to think and respond quickly to arising situations
• Ability to handle matters confidentially and in the interest of Children and Young People.

Job Requirements:

• Tertiary qualification in social work, management or another relevant field (desired – though not necessary)
• Demonstrated ability to lead complex and diverse teams.
• Demonstrated understanding of the statutory care system (desired – not necessary)
• Valid Working with Vulnerable People Registration.
• Valid police check or willingness to undertake one.
• Valid CYF Suitability Check or willingness to undertake one.
• Valid first aid/CPR.
• Comprehensive car insurance with available and registered vehicle.

Benefits

• We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
• Growth opportunities
• Regular professional development
• A strong emphasis on work/life balance, including weekly and monthly office social activities
• Office conveniently located near the light rail

Other Employer Information

Please require additional information, please do not hesitate to contact Neha Bakshi at ...

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