AFM Sales Support (Technical Sales Representative)

Howden, A Chart Industries Company; Western Australia; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Friendly work environment

Job summary

A leading industrial machinery company is seeking an AFM Sales Support (Technical Sales Representative) in Western Australia. This full-time role involves client engagement, accurate data management, and timely order processing. Ideal candidates will have experience in business administration and CRM knowledge. Responsibilities include managing customer enquiries, compiling client lists, and ensuring data accuracy. Offering a competitive salary of $80,000 to $90,000 annually, this position supports personal and professional balance in a modern work environment.

Qualifications

• Experience in business/office administration.
• Excellent communication skills (written & verbal).
• Self-starter with enthusiasm to be a team player.

Responsibilities

• Compile lists of prospective client businesses.
• Manage inflow of customer enquiries via CRM.
• Ensure data for open tenders in CRM is accurate.

Skills

CRM system knowledge

Excellent customer service

Strong attention to detail

Intermediate MS Office skills

Ability to multi-task

Job description

Join to apply for the AFM Sales Support (Technical Sales Representative) role at Howden, A Chart Industries Company

We are inviting you to join Howden Australia, become a lead of our Sales team, which is based in Wangara, Western Australia. This role is critical in supporting our Parts Estimating Team (PET) and driving our sales success through effective client engagement, accurate data management, and prompt order processing.

What Will You Do?

Client Prospecting & Engagement

• Compile lists of prospective client businesses using directories, CRM, and other sources
• Occasionally visit or communicate with prospective and existing clients to establish and maintain business relationships and act on selling opportunities
• Clarify customer requirements, timelines, and recommend suitable goods and services
• Follow up with clients to ensure satisfaction and resolve any issues arising
• Manage inflow of customer enquiries via MS Outlook, SAP Ariba, and CRM portals
• Input enquiries into CRM, assign to appropriate team members, and store relevant documents
• Timely receipt and processing of customer orders; enter spares orders into AX ERP system
• Cross‑check and reconcile purchase orders and CRM data for accuracy before closing opportunities
• Quote and negotiate prices and credit terms, complete contracts, and record orders
• Acquire and update knowledge of company and competitor products, services, and market conditions
• Monitor changing customer needs and competitor activity, reporting developments to sales management
• Occasionally assist in preparing sales reports and maintaining records of business expenses as required

Delivery & Fulfilment

• Arrange delivery of goods, installation of equipment, and provision of services
• Liaise with internal teams to ensure seamless order fulfilment and customer satisfaction

Data Management & Accuracy

• Ensure data for open tenders and won projects in CRM is accurate and up to date
• Update data in other support databases as required

Health, Safety & Compliance

• Take reasonable care for own health and safety and comply with company policies
• Liaise with management regarding current health and safety legislation and obligations

Your Experience Should Be...

• Experience in business/office administration
• CRM system knowledge and reporting experience
• Excellent customer service and communication skills (written & verbal)
• Highly organised, able to multi‑task and prioritise in a busy environment
• Strong attention to detail and data accuracy
• Able to make decisions independently and present professionally
• Intermediate MS Office skills, especially Excel
• Self‑starter and enthusiastic team player
• Understanding of basic technical terminology
• Experience working with tight deadlines and continuous improvement focus

Our Benefits Package...

Howden Australia offers a competitive package that ensures we perform at an optimum level while balancing your private and professional responsibilities in a friendly and modern environment.

Seniority level

Associate

Employment type

Full‑time

Job function

Business Development, Management, and Product Management

Industries: Industrial Machinery Manufacturing

Base pay range

$80,000.00/yr - $90,000.00/yr

Locations

• Perth, Western Australia, Australia
• Midland, Western Australia, Australia
• Welshpool, Western Australia, Australia