Admissions Coordinator

Medical-and-Aged-Care-Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Leave loading 17.5%

Employee Assistance Program (EAP)

Refer-a-Friend bonus

JB Hi-Fi discounts

Recognition programs

Professional development opportunities

Job summary

Medical & Aged Care Group (MACG) is seeking an Admissions Coordinator in Victoria to manage the end-to-end admissions process across our aged care homes. You will be the first contact for prospective residents, families, hospitals and referral partners, ensuring compassionate, responsive, professional interactions.

This role focuses on building trusted relationships, guiding families through accommodation and funding discussions, and contributing to resident outcomes and occupancy success within

Qualifications

• Experience in aged care admissions or healthcare.
• Excellent communication and relationship-building abilities.
• Customer-first mindset with compassionate approach.
• Strong organisational and administrative skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative approach to teamwork.

Responsibilities

• Manage the full admissions journey from enquiry through to move-in.
• Be the first point of contact for residents, families, hospitals and referral partners.
• Conduct tours and showcase MACG homes and services.
• Build strong referral relationships with hospitals and discharge planners.
• Partner with Home Managers, Clinical Teams, Finance and Administration.
• Ensure admissions processes are compliant and well documented.
• Support occupancy growth across the MACG portfolio.
• Contribute to innovation and continuous improvement initiatives.

Skills

Communication

Relationship building

Customer-first mindset

Organisation & admin

Prioritisation

Collaboration

Job description

Location: Chadstone & MACG Residential Aged Care Homes

Status:Full-Time position

Make a Difference When It Matters Most:

At Medical & Aged Care Group (MACG), we know that choosing aged care is one of life's most important decisions.

As our Admissions Coordinator, you'll be the reassuring voice, trusted guide and key connection supporting residents and families through their aged care journey. If you're passionate about people, thrive in a fast paced environment, and enjoy building meaningful relationships, we'd love to hear from you.

You'll Enjoy:

• Competitive salary package
• 17.5% annual leave loading
• Employee Assistance Program (EAP)
• Refer-a-Friend bonus program
• Exclusive JB Hi-Fi employee discounts
• Employee recognition and reward programs
• Ongoing professional development opportunities
• Supportive and collaborative team culture
• Opportunities for growth within a rapidly expanding organisation

About the Role:

Reporting to the Admissions and Occupancy Team, you will manage the end to end admissions process across our portfolio of aged care homes.

You will be the first point of contact for prospective residents, families, hospitals and referral partners, ensuring every interaction is compassionate, responsive and professional.

This is a highly visible role where your ability to build trusted relationships and create exceptional customer experiences will directly contribute to resident outcomes and occupancy success.

Key Responsibilities:

• Manage the full admissions journey from enquiry through to move in
• Support residents and families with accommodation and funding discussions
• Conduct tours and showcase our homes and services
• Build strong referral relationships with hospitals, discharge planners and community partners
• Partner closely with Home Managers, Clinical Teams, Finance and Administration
• Ensure admissions processes remain compliant and well documented
• Support occupancy growth across the MACG portfolio
• Contribute to innovation and continuous improvement initiatives

About You

You are a people focused professional who combines empathy, organisation and commercial awareness.

You will bring:

• Experience in aged care admissions, healthcare.
• Outstanding communication and relationship building skills
• A customer-first mindset and ability to navigate sensitive conversations with confidence and compassion
• Strong organisational and administrative capability
• Ability to manage competing priorities in a fast-paced environment
• A collaborative approach and willingness to contribute ideas

Desirable:

• Knowledge of AN-ACC funding
• Understanding of RAD/DAP arrangements
• Understanding of HELF requirements
• Knowledge of the Aged Care Quality Standards
• Experience working within the aged care sector

Essential Requirements:

• Current Police Check (or willingness to obtain)
• Australian working rights
• Current driver's licence
• Reliable vehicle and ability to travel between homes when required

Why This Role Matters:

Every enquiry represents a family seeking guidance during a significant life transition.

In this role, you will help people navigate that journey with confidence, dignity and compassion while contributing to the growth and success of one of Victoria's leading aged care providers.

Our Values

Compassion | Integrity | Dignity | Diversity | Accountability | Family | Respect