Admission Coordinator- Bunbury

Regis Aged Care; Bunbury; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Mentoring and growth

Flexible work hours

Employee recognition programs

Maxxia rewards discounts

Private health insurance

Wellness platforms

Novated leasing

Job summary

Regis Aged Care is seeking an Admission Coordinator in Bunbury, WA to manage end-to-end admissions, build relationships with prospective residents and families, and support occupancy objectives. You will collaborate with the General Manager and teams to drive sales, local marketing initiatives and positive resident experiences.

Join a network of Regis Homes where continuity of care and staff development are valued, offering flexible work and career growth opportunities within Australia’s aged

Qualifications

• Strong customer service delivery and relationship-building
• Ability to engage with residents, families and referral partners
• Clear verbal and written communication
• Ability to work with diverse teams
• Discretion and confidentiality in handling resident information

Responsibilities

• Assist local area marketing and admissions program execution
• Deliver the Welcome process to ensure a positive admission experience
• Plan and coordinate marketing/admissions activities
• Manage enquiries and conduct home tours
• Maintain high standards of service and customer care

Skills

Customer service

Stakeholder management

Communication

Team collaboration

Job description

Description and requirements

Join our passionate team who love what they do and can support you in building your career at our Regis Homes. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon. At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.

The opportunity

The Admission Coordinator plays a critical role in supporting the aged care home's occupancy goals by managing the end-to-end admissions process. Acting as the primary point of contact for prospective residents, their families, and referral partners, the role builds strong relationships and ensures a positive admission experience.

Working closely with the General Manager and broader teams, the Admissions Coordinator contributes to the home's financial performance through effective sales, stakeholder engagement, and local marketing initiatives.

As An Admission Coordinator You Will Be Responsible For

• Supporting the effective execution of the local area marketing and admission program
• Driving exceptional service through the delivery of the Welcome process
• Planning and coordinate activities developed within the marketing and admissions program
• Managing customer enquiries and conduct tours of the Home
• Displaying a high level of customer service in all that you do

What We Look For

• Demonstrated understanding of sales processes (desirable)
• Exceptional delivery of customer service
• Experience within an aged care environment (favourable but not essential)
• Demonstrated proficiency in verbal and written communication skills.
• Demonstrated proficiency in supporting budgeting and sales target processes.
• Proven experience in roles that require maintaining confidentiality
• Proven ability to effectively communicate with employees across all levels within the organisation and other relevant stakeholders.
• Excellent stakeholder management and team building skills

Some of the benefits to work with us include but are not limited to:

• We take interest in your career where you will be mentored and supported to learn and grow
• Flexible work hours to suit your personal life
• Appreciation programs and events such as employee of the moment, wall of thanks, national awards of excellence and team events
• Discounts and benefits through Maxxia Rewards at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more.
• Discounted private health insurance, gym memberships, technology items from JB Hi-Fi and more.
• A number of employee wellness platforms including EAP and free annual Influenza vaccination.
• Vehicle financing through salary packaging, novated leasing and super contributions.

At Regis, real impact starts with you.

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about.