Aged Care Admissions Specialist

Mercy Health; Richmond Shire; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Zusammenfassung

Mercy Health is seeking an Admissions Coordinator to guide customers through the entire admissions journey for aged care. You will manage enquiries, site tours, fee discussions, and support families with admissions paperwork to ensure smooth, compliant processes.

The role requires resilience, compassion and a strong customer-focused approach, with proactive CRM data management and collaboration with regional teams.

Qualifikationen

• Demonstrated ability to provide prompt, courteous customer service.
• Commitment to patient-centered care and compassion.

Aufgaben

• Guide customers through the admissions process from enquiry to completion.
• Engage with referrers, conduct site tours, and discuss pre-admission requirements and resident agreements.
• Promote higher living options meeting resident preferences.
• Ensure CRM/eCase/MAC workflows are followed and leads tracked.
• Maintain relationships with respite residents and families to maximise conversions.
• Coordinate room turnover and admissions paperwork with relevant teams.

Kenntnisse

Customer service

Compassionate care

Communication

Tools

CRM

eCase

MAC

Jobbeschreibung

Mercy Health is seeking an Admissions Coordinator to guide customers through the entire admissions journey for aged care. You will manage enquiries, site tours, fee discussions, and support families with admissions paperwork to ensure smooth, compliant processes.

The role requires resilience, compassion and a strong customer-focused approach, with proactive CRM data management and collaboration with regional teams.