Administrator Officer - Planner/Scheduler

Employee Matters; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing

Rewards & perks

Community & Team Building

Job summary

Williams Services Group calls for an Administrator Officer (Planner / Scheduler) to coordinate trades, manage daily scheduling, and keep the service team running smoothly in a dynamic, supportive environment across Western Australia.

You will deploy tradespeople and subcontractors, process service requests, raise POs, and maintain proactive communication with clients and internal teams to drive reliability and efficiency in our operations.

Qualifications

• Experience coordinating service or maintenance operations and dispatch.
• High attention to detail with strong organisational skills.
• Proficient with ERP/EPM systems, client portals, and Office apps.
• Excellent verbal and written communication with professional telephone manner.
• Proactive, can-do attitude with focus on safety and continuous improvement.
• Current driver’s licence.

Responsibilities

• Day-to-day scheduling & dispatch for tradespeople and subcontractors.
• Process incoming service requests via portals, email, and phone.
• Track progress, adjust schedules to meet SLAs and balance workloads.
• Raise POs and prepare documentation for invoicing.
• Communicate with clients, suppliers, and internal teams promptly.

Skills

Coordination experience

Administrative background

Communication skills

Problem-solving mindset

Can-do attitude

Driver's Licence

Tools

ERP/EPM platforms

Web portals

Microsoft Office (Word, Excel, Access, Outlook)

Job description

Administrator Officer - Planner/Scheduler

Drive operational success! Coordinate trades, manage scheduling, and deliver exceptional service in a dynamic, supportive team environment.

04th November 2026

Who are we? Williams Services Group (WSG) is a leading industry provider across Australia, recognised for our innovation, dynamic approach, and empowered people. Guided by our core values - a \"Can Do\" approach, integrity, teamwork, and delivering quality results - we take pride in building a collaborative culture where high performance is celebrated and a healthy work-life balance is supported.

The Role Reporting to the Administration and Coordination Lead , the Administrative Support Officer (Planner / Scheduler) plays a vital role in keeping our operational wheels turning. You will act as the operational backbone for our Service Team, managing the daily deployment, scheduling, and workflow of qualified electrical tradespeople and subcontractors across reactive calls, planned service requests, and preventative maintenance programs.

Our mission is to be a leading industry provider in Australia, recognized for our innovation, dynamic approach, and empowered people. We are driven by our core values: Reliability, Innovation, Quality, and Service.

Key Responsibilities

• Day-to-Day Scheduling & Dispatch: Utilise our ERP and EPM systems to allocate tasks, labour, equipment, and materials to field tradespeople and subcontractors based on client requirements and technician availability.
• Job Workflow Management: Monitor, prioritise, and process incoming service requests via web portals, emails, and phone calls, maintaining active job status control.
• Schedule Tracking & Optimisation: Track job progress against targets, adapt schedules dynamically to meet SLAs, and identify opportunities to balance workloads and improve productivity.
• Operational Administration: Raise, record, and publish purchase orders (POs) and prepare required documentation for timely invoicing.
• Stakeholder Collaboration: Provide prompt, professional communication to clients, suppliers, and internal teams.

What you'll bring

• Relevant Coordination Experience: Prior experience within a service coordination, trade dispatch, or maintenance operations team.
• Strong Administrative Background: Solid office administration experience with high attention to detail and sound organisational and multitasking capabilities.
• Tech Proficiency: Proven skills in ERP/EPM platforms, web-based client portals, and Microsoft Office applications (Word, Excel, Access, Outlook).
• Communication & Interpersonal Skills: Excellent verbal and written communication skills with a professional, solution-oriented telephone manner.
• Values-Driven Mindset: A proactive, \"can-do\" attitude with a commitment to workplace health, safety, and continuous improvement.
• Licence: Current Driver's Licence.

Benefits of Working With Us

We value integrity, humility, and the empowerment of our people. We recognise achievement and strive for a healthy life balance that enables genuine enjoyment in the workplace.

• Health & Wellbeing: Wellbeing Day, EAP (Employee Assistance Program), and ability to purchase extra leave and a focus on work-life balance.
• Rewards & Perks: Employee discounts via our EH platform and an AFL footy tipping competition with EH points to spend.
• Community and Team Building: Quarterly Company Breakfasts.

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.