Administration Assistant

EML Group; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP & health resources

Celebration events

Annual incentive scheme

Job summary

EML Group in Canberra seeks an Administrative Support / Data Entry role to back claims teams and support personal injury processes. The role offers a permanent, full-time position with hybrid work; after probation, you may work from home three days a week once trained.

You will handle data entry tasks, coordinate communications with providers and customers, and manage claims documentation to help carers and clients. This position builds long-term career stability in insurance.

Qualifications

• Proven data entry experience and accuracy in handling information.
• Ability to work independently and within a diverse team.
• Strong computer skills and proficiency with standard office software.
• Excellent time management and attention to detail.
• Effective verbal communication with internal stakeholders.

Responsibilities

• Support claims teams and help people get their lives back.
• Contact providers and customers by phone for clarification and follow-up of information.
• Review duplicate claims, duplicate payments and unpresented cheques; update vendors.
• Maintain claim file notes in the claims system as directed.
• Assist the team and unit to achieve goals as requested by leadership.
• Meet customer needs and build productive relationships; ensure customer satisfaction.
• Arrange appointments, travel and accommodation for Injured Workers as needed.
• Handle phone inquiries, lodge new claims and take messages as required.

Skills

Strong computer skills

Attention to detail

Time management

Independent worker

Verbal communication

Data entry experience

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

As part of our diverse team based in our Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is a great opportunity for someone looking to kickstart their career in insurance industry. The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.

This is a permanent, full-time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.

Your Responsibilities

• Provide support to claims teams to "help people get their lives back".
• Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
• Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
• Maintain claim file notes by entering actions undertaken into the claims system, as directed.
• Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
• Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
• Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
• Managing phone enquiries, taking new claim lodgements and taking messages as required.

About You

• Strong computer skills.
• Strong attention to detail and time management skills.
• Ability to work independently and within a diverse team.
• Effective and verbal communication skills.
• Previous Data Entry Experience

Why You'll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.