Administration Support Officer Team Leader

Apply Now; City of Melbourne; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Free onsite parking

Uniform provided

Employee recognition program

Paid study leave

Job summary

GEO Healthcare seeks an Administration Support Officer Team Leader for the Metropolitan Remand Centre in Ravenhall. Lead the local admin team to support primary healthcare services within a secure correctional setting.

Your role ensures timely appointments, accurate patient records, and reporting, while aligning with GEO values of Understanding, Respect, Accountability, Teamwork and Excellence.

Qualifications

• Experience leading or coordinating a small administrative team.
• Excellent interpersonal and communication skills with stakeholders at all levels.
• Advanced computer literacy in Word, Excel, Outlook and other admin systems.

Responsibilities

• Lead and coordinate the day-to-day activities of the Administration Support Officer team.
• Ensure health appointments are scheduled and managed within contractual timeframes.
• Oversee the maintenance, confidentiality, and security of patient health records.
• Prepare and manage healthcare activity reporting and administrative documentation.
• Provide administrative support to healthcare staff and management.
• Maintain efficient office systems and workflows that support service delivery.
• Foster a collaborative and professional team environment.
• Ensure compliance with GEO Healthcare policies and centre requirements.

Skills

Leadership

Team coordination

MS Office

Communication

Attention to detail

Time management

Independent worker

Education

Medical Terminology Course (completion)

Office Administration certificate

Tools

MS Word

MS Excel

MS Outlook

Job description

Job No:GH02036

Location:Ravenhall

Administration Support Officer Team Leader - Metropolitan Remand Centre (Ravenhall)

Provide Administrative Leadership and Support for Primary Healthcare Services at Metropolitan Remand Centre

Opportunity to join a leading provider of healthcare services within Victoria's public prison system.

About the Role

GEO Healthcare is seeking a highly organised and motivated Administration Support Officer (ASO) Team Leader to join the healthcare team at the Metropolitan Remand Centre (MRC), Ravenhall.

The ASO Team Leader is responsible for coordinating and overseeing the administrative functions that support the delivery of primary healthcare services within the correctional environment. This role plays a key part in ensuring people in custody receive timely access to healthcare services through effective appointment scheduling, accurate management of patient health records, and the provision of reporting and administrative support.

Working closely with the Health Services Manager and Primary Healthcare Team Leader, the successful applicant will lead the local administration team while contributing to the efficient operation of healthcare services at Metropolitan Remand Centre. The role requires a strong commitment to GEO Healthcare's values of Understanding, Respect, Accountability, Teamwork, and Excellence.

This is an excellent opportunity for an experienced administrator or team leader who thrives in a fast-paced environment and is passionate about supporting healthcare outcomes for a diverse patient population.

Key Responsibilities

• Lead and coordinate the day-to-day activities of the Administration Support Officer team.
• Ensure health appointments are scheduled and managed within contractual timeframes.
• Oversee the maintenance, confidentiality, and security of patient health records.
• Prepare and manage healthcare activity reporting and administrative documentation.
• Provide administrative support to healthcare staff and management.
• Maintain efficient office systems and workflows that support service delivery.
• Foster a collaborative and professional team environment.
• Ensure compliance with GEO Healthcare policies, procedures, and correctional centre requirements.

Skills and Experience

• Demonstrated understanding of administrative and office procedures.
• Strong organisational skills with the ability to prioritise competing demands.
• Experience leading or coordinating a small administrative team.
• Excellent interpersonal and communication skills with the ability to work effectively with stakeholders at all levels.
• Advanced computer literacy, including Microsoft Word, Excel, Outlook, and other administrative systems.
• High level of keyboard accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and meet strict deadlines.
• Completion of, or willingness to undertake, a Medical Terminology Course.

Additional Requirements

• Current and valid Australian Driver's Licence.
• Ability to work within a secure correctional environment and engage professionally with people in custody as part of healthcare service delivery.
• Satisfactory National Criminal History Check.
• Ability to obtain and maintain the required security clearance.

Why Join GEO Healthcare at Metropolitan Remand Centre?

The Metropolitan Remand Centre is one of Victoria's largest correctional facilities, providing a unique and rewarding environment where healthcare professionals can make a meaningful difference in the lives of people in custody.

As part of GEO Healthcare, you will work alongside a dedicated multidisciplinary team committed to delivering high-quality primary healthcare services in a secure and professional setting.

Professional and Career Development

• Professional development opportunities, including conferences, seminars, and training courses.
• Scholarship programs to support career progression.
• Family university scholarship opportunities.
• Paid study leave (conditions apply).
• Clear pathways for growth within GEO Healthcare.
• Competitive salary package.
• Superannuation salary packaging options.
• Exclusive Commonwealth Bank employee benefits and financial literacy programs.

Health and Wellbeing

• Access to Telus Health Employee Assistance Program.
• Fitness Passport membership program.
• Safe and secure workplace focused on employee wellbeing.

Work-Life Balance

• Free onsite parking at Metropolitan Remand Centre.
• Uniform provided.
• Employee recognition and reward programs.
• Additional special leave for high attendance.
• Regular team celebrations and recognition events.

About GEO Healthcare

GEO Healthcare delivers comprehensive primary healthcare and related services across Victoria's public prison system. As a subsidiary of The GEO Group Australia, we are committed to providing quality healthcare, promoting positive health outcomes, and supporting rehabilitation through professional and compassionate care.

We welcome applications from candidates who share our values of Understanding, Respect, Accountability, Teamwork, and Excellence and are looking to make a meaningful contribution within a unique healthcare setting.

Please Note: it is mandatory for all GEO Healthcare staff to have the following:

• Three COVID-19 vaccinations (You will be required to attach immunisation evidence to your application).
• Flu Vaccination in the previous 12 months

People with diverse backgrounds and Aboriginal & Torres Strait Islander applicants are strongly encouraged to apply.

We are always looking for people to join or company who share the values that we stand for:

UNDERSTANDING RESPECT ACCOUNTABLE TEAMWORK EXCELLENCE