EOI - Administration Officer

Department: Operations; Sydney; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work options

Leave entitlements

Career development

Fitness Passport

Employee assistance program

Flu vaccinations

Job summary

NSW Trustee and Guardian is seeking an Administration Officer to provide essential clerical support within the Public Guardian division. The role involves handling high-volume correspondence, coordinating diaries and travel, drafting documentation, and maintaining secure records in a fast-paced, multi-location NSW environment.

Based in Sydney, Parramatta, Newcastle, Gosford, or Wollongong, the position offers a temporary full-time contract up to 30 April 2027 with salary ranging from 87,199 to

Qualifications

• Experience providing high-level administrative and clerical support
• Strong communication with stakeholders
• Ability to manage competing deadlines
• Sound judgement and interpretation of policies, procedures and guidelines

Responsibilities

• Providing high-level administrative and clerical support to internal and external stakeholders
• Managing high-volume, incoming and outgoing correspondence and determining appropriate action
• Coordinating diaries, meetings, travel arrangements, and team activities
• Preparing and drafting correspondence, briefing materials, and documentation in line with organisational standards
• Maintaining accurate records, systems, and databases to ensure information is securely stored
• Responding to enquiries from staff, customers, NCAT, and service providers with professionalism and timeliness
• Assisting with projects and research to support team priorities
• Taking phone calls from clients, stakeholders and external agencies and providing triage based on caller requests
• Prioritise competing tasks while maintaining accuracy, discretion, and professionalism

Skills

Administrative support

Communication skills

Organisational skills

Time management

Policy interpretation

Job description

2d ago , from Department of Communities and Justice NSW

Administration Officer - NSW Trustee and Guardian

Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.

• 1 x temporary full-time vacancy up to 30 April 2027. 35 hours per week.
• Location: This role can be based either in Sydney, Parramatta, Newcastle, Gosford, or Wollongong
• Clerk Grade: Level 3/4. Base salary $87,199 p.a. to $95,482 p.a. plus 12% superannuation and annual leave loading.

About us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. It also provides information and support to private and enduring guardians, service providers and the wider community.

About the role

Working within the Public Guardian division, this role provides essential administrative support to ensure critical services are delivered to people represented by the Public Guardian. You will support a busy team by delivering high-quality clerical and coordination services in a fast-paced environment.

Key responsibilities include:

• Providing high-level administrative and clerical support to internal and external stakeholders
• Managing high volume, incoming and outgoing correspondence and determining appropriate action
• Coordinating diaries, meetings, travel arrangements, and team activities
• Preparing and drafting correspondence, briefing materials, and documentation in line with organisational standards
• Maintaining accurate records, systems, and databases to ensure information is securely stored and easily accessible
• Responding to enquiries from staff, customers, NCAT, and service providers with professionalism and timeliness
• Assisting with projects and research to support team priorities
• Taking phone calls from clients, stakeholders and external agencies and providing triage based on caller requests
• Prioritise competing tasks while maintaining accuracy, discretion, and professionalism

About you

You are a motivated and organised professional with strong administrative experience and a commitment to delivering excellent customer service. You are confident working both independently and as part of a team, and can effectively manage competing priorities in a high-volume environment.

You will demonstrate:

• Experience providing high-level administrative and clerical support
• Strong communication skills, with the ability to engage professionally with a range of stakeholders
• Excellent organisational skills and the ability to manage competing deadlines
• Sound judgement and the ability to interpret and apply policies, procedures, and guidelines
• A proactive approach, with strong attention to detail and accountability for your work
• A customer-focused mindset, with the ability to respond to sensitive and complex enquiries

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

To be eligible for employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.

Read: writing your job application for tips on the application process.

Applications close 11:59pm, Wednesday 7 October 2026

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at***************@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• This opportunity is only open to current NSW Public Sector employees. Contractors are not eligible to apply.

Thank you for your interest in this role. We look forward to receiving your application.