Administration Support Officer (GERI-RaSS)

Queensland Government; Rockhampton Regional; On-site; AUD 57,000 - 63,000; Full time

Benefits offered by this job

Ongoing professional development

Flexible work-life balance

Salary sacrificing options

Paid parental leave

Employee assistance program

Job summary

Queensland Government is seeking a Frontline Support role to enable delivery of frontline services and outcomes. You will assist with data handling, scheduling, and records management while supporting clinical staff and ensuring privacy compliance.

The position emphasizes accuracy, data quality, and effective communication with health teams and families to improve patient care in Central Queensland.

Qualifications

• Strong data and reporting skills.
• Understand health information systems and KPI reporting.
• Excellent written and verbal communication.
• Commitment to confidentiality and privacy principles.

Responsibilities

• Keep GERI-RaSS service running with admin support and accurate data management.
• Validate patient information and track KPIs, supporting clinical staff.
• Maintain records and ensure data quality for better outcomes.

Skills

Data reporting

Health information systems

Communication skills

Confidentiality

Tools

QHERS

Microsoft Excel

Job description

Frontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.About us:We're helping older Central Queenslanders stay well, live independently and avoid hospital stays wherever possible! The GERI-RaSS team brings together expert geriatric care, rapid clinical support and practical advice for older people living at home or in residential aged care. Working hand in hand with hospitals, GPs, aged care teams and families, we're making a real difference by getting the right care to older people, right where they need it.About the role:Keep the GERI-RaSS service running smoothly with responsive admin support, friendly customer service and accurate data management. From validating patient information and tracking key performance measures to supporting clinical staff and keeping records shipshape, your attention to detail will help drive quality care, patient safety and better outcomes.About you:Strong data and reporting skills. Understand health information systems, data collection and reporting requirements, including GERI-RaSS key performance indicators (KPIs).Confident with technology and accuracy. Have experience using complex data collection and reporting software, including QHERS and advanced Microsoft Excel, with a strong focus on data quality.Excellent communication and organisational skills. Demonstrate well-developed written, verbal and interpersonal skills, with experience providing secretariat support, preparing agendas and recording meeting minutes.Committed to confidentiality and professionalism. Understand privacy and confidentiality principles and apply them consistently when handling sensitive health information.What we offer:Total monthly remuneration value of up to $8,682 p.m. is comprised of:An hourly rate between $41.44 - $46.05 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) RK6J695729Applications close: Monday, 9 November 2026#RockhamptonFrontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.