Administration Support Officer

Noosa Shire Council; Noosa Shire; On-site; AUD 62,000 - 70,000; Part time

Benefits offered by this job

Wellbeing leave

Parental leave

Employee assistance program

Discounted access to council fitness/f

Flexible work arrangements

Job summary

Noosa Council is seeking an Administration Support Officer to join our Community Connection team supporting Noosa Seniors. You will provide high-quality administrative and customer service support, acting as a central contact for clients, families and community stakeholders.

This part-time role (0.8 FTE, 29 hours per week) offers varied responsibilities, record management, financial transactions and day-to-day service operations, with a focus on wellbeing and independence of older people in our

Qualifications

• Proactive and customer-focused administrator with strong communication.
• Highly organised, able to manage competing priorities and meet deadlines.
• Experience with older people or community services is highly regarded.
• Proficiency with Microsoft Office and adaptable to new systems.

Responsibilities

• Provide professional customer service as the main contact for Noosa Seniors clients and stakeholders.
• Deliver administrative support including record management, correspondence, data entry, and information processing.
• Coordinate scheduling, processing financial transactions and maintaining documentation and systems.
• Collaborate with the Community Connection team to support services for older people and those with disability.

Skills

Customer service

Administration

Microsoft Office

Data entry

Record management

Communication

Teamwork

Education

Year 12

C Class Driver Licence

Certificate II in Business Administration

Job description

Noosa Council values the contribution of our people and is committed to creating a workplace where employees feel supported, respected and empowered to succeed. We celebrate diversity and are proud to foster an inclusive environment that promotes health and wellbeing, work-life balance and meaningful career development.

Join our supportive and progressive organisation and be part of a team delivering on our vision - ‘Noosa Shire - different by nature’

Administration Support Officer

Noosa Council values the contribution of our people and is committed to creating a workplace where employees feel supported, respected and empowered to succeed. We celebrate diversity and are proud to foster an inclusive environment that promotes health and wellbeing, work-life balance and meaningful career development.

Join our supportive and progressive organisation and be part of a team delivering on our vision - ‘Noosa Shire - different by nature’

The Opportunity

Join our Community Connection team as an Administration Support Officer and play a key role in supporting the delivery of valued services through Noosa Seniors. In this varied and rewarding role, you will provide high-quality administrative and customer service support while acting as a central point of contact for clients, families, community members and stakeholders. Working closely with a collaborative team, you will help coordinate enquiries, maintain records, process financial transactions and support the efficient day-to-day operation of the service. This is a fantastic opportunity to contribute to meaningful outcomes that enhance the wellbeing, independence and quality of life of older people in our community.

Vacancy Details

• Position Status - Part-Time (0.8 FTE, 29 hours per week)
• Employment Type- Permanent
• Department - Community Services
• Branch - Community Connection
• Classification - Qld LGIA (Stream A) - State 2017, Division 2, Section 1 - Administrative, Clerical, Technical, Professional, Community Service, Supervisory and Managerial Services
• Position Remuneration - LGOA Level 2
• $61,596 - Base annual salary [pro-rata]
• $69,916 - Total Remuneration Package which is based on a part-time employee and inclusive of 12% Employer superannuation and 17.5% annual leave loading
• Location - Noosa Seniors, Noosaville
• Advertised - Internally and externally
• Closing Date - 11.59pm (AEST) Sunday 1 November 2026

About You

You are a proactive and customer-focused administrator who enjoys building positive relationships and delivering high-quality support services. Highly organised and adaptable, you can manage competing priorities, work independently and maintain attention to detail in a busy environment. You have strong communication skills, a collaborative approach and confidence using a range of computer systems and applications. Experience working with older people, people living with disability, or within a community services environment will be highly regarded.

Key Responsibilities

• Provide professional and responsive customer service, acting as a key point of contact for Noosa Seniors clients, community members and stakeholders
• Deliver a broad range of administrative support services, including record management, correspondence, data entry and information processing
• Coordinate business support activities such as scheduling, processing financial transactions and maintaining accurate documentation and systems
• Work collaboratively within the Community Connection team to support the delivery of high-quality services for older people and people living with disability

Skills and Experience

• Experience providing administrative support in a fast-paced, customer-focused environment
• Strong customer service and communication skills, with the ability to build positive relationships with a diverse range of people
• Excellent organisational skills and the capability to effectively manage competing priorities and meet deadlines
• Proficiency in Microsoft Office applications and confidence learning and using new systems and technologies
• Ability to work both independently and collaboratively as part of a supportive team
• Demonstrated professionalism, discretion and attention to detail when handling sensitive or confidential information

Qualifications, Training and Licences

• Completion of Year 12 studies or equivalent experience
• Current C Class Driver Licence
• Certificate II in Business Administration, Local Government or a related discipline will be highly regarded
• Experience working with older people, people living with disability, or within a community services environment is desirable

Work where others Holiday. Be part of something Different.

At Noosa Council, being Different by Nature is more than our location, it reflects how we work, how we support our people, and how we serve our community.
We are committed to creating a workplace that is inclusive, respectful and supportive, where diversity is valued and equal opportunity underpins our recruitment, development and career opportunities.

Our people play an important role in protecting Noosa’s unique natural environment while delivering services that support a thriving and sustainable community. Through our Certified Agreement 2025 and broader workforce initiatives, we have made a strategic investment in our employees to provide financial security, modern flexibility and meaningful wellbeing support throughout their careers.

Financial Security and Stability

• Guaranteed salary increase as part of the Certified Agreement, delivering 14.5% increase over 3 years or CPI (whichever is greater)
• 12% employer superannuation contributions
• 17.5% annual leave loading

Flexible Work and Work-Life Balance

• Flexible working arrangements in consultation with your manager
• Modern flex-time framework allowing employees to adjust working hours and bank time
• Ability to structure work patterns to support family, personal and professional commitments
• Right to Disconnect provisions, supporting clear boundaries between work and personal time

Health, Wellbeing and Support

• 5 days Wellbeing Leave supporting mental health and personal wellbeing
• 5 days Reproductive Health Leave supporting preventative care, treatment and reproductive health needs
• 20 days Domestic and Family Violence Leave
• Employee Assistance Program for confidential professional support
• Workplace wellness initiatives and wellbeing programs
• Discounted access to Council facilities
• Annual flu vaccination program/annual skin checks

Family and Community Support

• 12 weeks paid parental leave for primary caregivers
• 2 weeks paid partner leave for secondary caregivers
• Access to carers leave to support family responsibilities

Career Development and Opportunity

• Training, mentoring and professional development opportunities
• Internal career mobility and secondment opportunities
• Opportunities to broaden experience through Council projects and initiatives.
• The ability to contribute to meaningful work that supports the long-term sustainability of the Noosa community

Further Questions

Please contact Karen Hewett, Team Leader Client and Administration Services, on (07) 5329 6*** for any further information.

About Us

Noosa Council is located at the northern end of the Sunshine Coast in Queensland. Covering an area of 872 square km. Noosa has a proud history of preserving its natural environment and is recognised by UNESCO as a Biosphere Reserve. The region offers a unique mix of stunning beaches, national parks, lakes and lush hinterland, which makes it one of the greatest places in Australia to live and work.

Job No – ZZ2038