Administrator / Admin Support Officer (Hire Coordination Team)

Aggreko; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid work

Career development

Competitive compensation and bonus

Job summary

Aggreko is seeking an Administrator / Admin Support Officer for our Hire Coordination team based in Braeside. This full-time role requires 3 days per week in the Braeside office and 2 days from home, supporting efficient customer centre operations to boost satisfaction and retention.

You will handle calls and emails, coordinate supplies, assist sales with orders, ensure data accuracy, manage contracts in the Aggreko system, and invoice customers on a regular cycle.

Qualifications

• Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting.
• Proven customer focus with a strong sense of urgency for creative solutions.
• Excellent communication and inter-personal skills.
• Collaborative style with a decisive, results-oriented approach.
• Excellent problem solving and time management skills, able to self-direct and self-manage.
• Desire to build skills and progress within the hire coordination team.
• Willingness to work in Braeside office Monday-Wednesday (8:50am–5pm) with flexibility.
• Home office setup with dedicated work area and multiple screens.

Responsibilities

• Handle incoming customer calls and emails to address equipment, service, or contract issues
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
• Ensure the accuracy and efficiency of contacts and customer / job data
• Contracts management into Aggreko system
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis

Skills

Customer Service

MS Office

ERP experience

Communication

Time management

Self-management

Problem solving

Collaboration

Can-do attitude

Tools

ERP system

Job description

Bring your energy to Aggreko as Administrator / Admin Support Officer for our Hire Coordination team based in Braeside. You’ll be responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. This full-time role will require you to work 3 days a week in our Braeside office and 2 days a week from home.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

Our people are can-do, positive, resilient and persistent.

What You’ll Do As Admin Support Officer

• Handle incoming customer calls and emails to address equipment, service, or contract issues
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
• Ensure the accuracy and efficiency of contacts and customer / job data
• Contracts management into Aggreko system
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis

You Are / Have

• Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting
• Strong PC literary in a Microsoft environment, ideally also having ERP system experience
• Proven customer focus with a strong sense of urgency for creative solutions
• Excellent communication and inter-personal skills
• Have a collaborative style with a decisive, results-oriented approach
• Excellent problem solving and time management skills, able to self-direct and self-manage
• The drive to further develop your skills and progress your career within the team
• A support mentality and can-do attitude
• The desire to build your skills and experience and progress within the hire coordination team
• Able to work in our Braeside office Monday -Wednesday (8:50am – 5pm), with the flexibility to vary your days as the business requires
• An appropriate home office set up including dedicated work area and multiple screens to enable systems functionality

Here’s What You’ll Get

• Competitive compensation and bonus
• Safety-focused culture
• Community volunteering program
• Opportunity for career development

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.