Administrator / Admin Support Officer

Aggreko; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation & bonus

Safety-focused culture

Community volunteering program

Career development opportunities

Job summary

Aggreko is seeking an Administrator / Admin Support Officer to ensure the smooth operation of the customer centre in Braeside. This full-time role requires 3 days in the Braeside office and 2 days working from home, supporting the hire coordination team and driving customer satisfaction.

You’ll handle calls and emails, coordinate supplies, assist order progression, and manage data accuracy. Two years’ experience and ERP/Microsoft Office familiarity are preferred, with a proactive, collaborative

Qualifications

• Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting.
• Strong PC literacy in a Microsoft environment, ideally ERP system experience.
• Proven customer focus with a strong sense of urgency for creative solutions.

Responsibilities

• Handle incoming customer calls and emails to address equipment, service, or contract issues.
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
• Ensure the accuracy and efficiency of contacts and customer / job data.
• Contracts management into Aggreko system
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis

Skills

Customer service

Communication

Time management

Problem solving

Collaboration

Urgency to deliver

Tools

ERP system

Microsoft Office

Job description

Bring your energy to Aggreko as Administrator / Admin Support Officer for our Hire Coordination teambased in Braeside. You’ll be responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. This full-time role will require you to work 3 days a week in our Braeside office and 2 days a week from home.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as Admin Support Officer:

Handle incoming customer calls and emails to address equipment, service, or contract issues

Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner

Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process

Ensure the accuracy and efficiency of contacts and customer / job data

Contracts management into Aggreko system

Issue accurate and timely the customer invoices on a daily, weekly and monthly basis

You are / have:

Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting

Strong PC literary in a Microsoft environment, ideally also having ERP system experience

Proven customer focus with a strong sense of urgency for creative solutions

Excellent communication and inter-personal skills

Have a collaborative style with a decisive, results-oriented approach

Excellent problem solving and time management skills, able to self-direct and self-manage

The drive to further develop your skills and progress your career within the team

A support mentality and can-do attitude

The desire to build your skills and experience and progress within the hire coordination team

Able to work in our Braeside office Monday -Wednesday (8:50am – 5pm), with the flexibility to vary your days as the business requires

An appropriate home office set up including dedicated work area and multiple screens to enable systems functionality

Here’s what you’ll get:

Competitive compensation and bonus

Safety-focused culture

Community volunteering program

Opportunity for career development