Administration Support Officer

Allinto; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Full NFP salary packaging

Employee Assistance Program

Career development opportunities

Employee discounts

Job summary

Allinto Ageing Services is seeking an Administration Support Officer to join the Eight Mile Plains office on a full-time contract through to June 2027 with potential for extension. You will manage client onboarding, records and documentation for the Commonwealth Home Support Programme (CHSP), ensuring accuracy and compliance while supporting the Regional Leader and team.

The role focuses on efficient administrative operations, data integrity, customer service and timely responses to inquiries,

Qualifications

• Experience in administrative, customer service or office support roles.
• High attention to detail and accuracy in data entry.
• Experience using CRM systems, databases and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities within established processes.
• Proactive, organised and team-focused approach.
• Experience in aged care, health, community services or regulated environments is highly regarded.

Responsibilities

• Prepare, distribute, track and process new client onboarding documentation.
• Maintain accurate client records and data across CRM and internal systems.
• Respond to client, stakeholder and team enquiries in a professional and timely manner.
• Support reporting, data entry, compliance activities and documentation management.
• Provide general administrative support to the Ageing Services team and regional operations.

Skills

Data entry

CRM systems

MS Office

Written and verbal communication

Prioritisation

Organised and proactive

Team-oriented

Aged care or health sector familiarity

Tools

CRM

Microsoft Office

Job description

Are you an organised administrator who enjoys supporting people, keeping things running smoothly, and making a genuine difference behind the scenes? Join our growing Ageing Services team and play an important role in helping older Australians access the support they need to live independently, safely, and with dignity in their own homes.

About the Role

We are seeking an Administration Support Officer to join our Ageing Services team in our Eight Mile Plains office on a full-time contract through to June 2027, with the potential for extension.

As the first point of contact for administrative matters relating to the Commonwealth Home Support Programme (CHSP), you'll be a valued member of the team, ensuring client information, onboarding documentation, and service records are managed accurately and efficiently. While this role does not provide direct care, your contribution will be essential to delivering a positive experience for clients and supporting high-quality service delivery.

Working closely with the Regional Leader and broader team, you'll help create a seamless experience for clients while ensuring compliance, accuracy, and operational excellence.

Responsibilities Include:

• Prepare, distribute, track and process new client onboarding documentation
• Maintain accurate client records and data across CRM and internal systems
• Respond to client, stakeholder and team enquiries professionally and promptly
• Support reporting, data entry, compliance activities and documentation management
• Provide general administrative support to the Ageing Services team and regional operations

Why Join Allinto?

• Meaningful work supporting older Australians to remain independent at home
• Full-time opportunity with a growing and purpose-driven organisation
• Full NFP salary packaging benefits to increase your take-home pay
• Ongoing learning, development and career progression opportunities
• Access to our Employee Assistance Program for confidential wellbeing support
• Savings on groceries, fuel, shopping and everyday essentials with access to a wide range of employee discounts
• Work alongside passionate professionals who genuinely care about making a difference

Skills and Experience:

• Previous experience in an administrative, customer service or office support role
• Strong data entry skills with exceptional attention to detail and accuracy
• Experience using CRM systems, databases and Microsoft Office applications
• Excellent written and verbal communication skills
• Ability to manage competing priorities and work effectively within established processes
• A proactive, organised and team-focused approach to work
• Experience within aged care, health, community services or a regulated environment is highly regarded

About Us

Allinto Ageing Services is part of Allinto Australia Ltd, a national support coordination organisation within the Vertaview Group, alongside trusted providers including Multicap, Arbourwell and Open Minds.

Through the Commonwealth Home Support Programme (CHSP), we help older Australians access essential services that promote independence, wellbeing and connection to their communities. Our approach is person-centred, collaborative and focused on delivering quality outcomes that matter.

If you're a highly organised administrator who enjoys supporting people and takes pride in delivering accurate, high-quality work, we'd love to hear from you.

To learn more, visit www.allinto.org.au or contact **********@allinto.org.au.

Allinto acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.