Support at Home Administration Officer

DPV Health; Melbourne; On-site; AUD 60,000 - 70,000; Part time

Job summary

A leading healthcare service provider in Melbourne is seeking a dedicated Support at Home Administration Officer. In this part-time role, you will deliver outstanding customer service and support the smooth operation of the program. Ideal candidates possess strong organizational skills, experience with Aged Care participants, and proficiency in Microsoft Office. The position offers the opportunity to make a meaningful impact in the community and is fixed-term until June 2026.

Qualifications

• Experience with Aged Care participants and service skills across phone, email and in-person.
• High competence in MS Outlook, Word, Excel.

Responsibilities

• Liaise with Support at Home Program stakeholders.
• Prepare participant documentation and info packs.
• Ensure compliance and delivery of supplies.
• Answer phones and direct inquiries.

Skills

Organizational skills

Time management

Customer service

Collaboration

MS Outlook proficiency

MS Word proficiency

MS Excel proficiency

Education

Certificate III or higher in Business Administration

Tools

CRM software

Job description

Join to apply for the Support at Home Administration Officer role at DPV Health.

• Join a great community-based organisation
• Make a difference in your community

Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider in Melbourne’s northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services. DPV Health has been awarded the Premier’s Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That’s the DPV Health Way. For a full list of our benefits and more on great careers at DPV Health, please see our website.

Greatness starts here!

We are currently seeking an enthusiastic and dedicated Administration Officer to join our Support at Home team, reporting to the Aged Care Services Team Leader. You will be responsible for delivering excellent customer service and administrative support. The role will work on a variety of tasks to support the smooth running of the program.

Key responsibilities:

• Liaise and coordinate with all Support at Home Program stakeholders (participants, program and other staff, internal and external providers, government bodies etc)
• Prepare info packs, welcome packs, participant folders
• Scanning of all participants documentations and ensuring it is complete and compliant.
• Delivery of participant related supplies/aids to participants' home
• Answering of phones and directing to the appropriate area

Bring your great, everyday!

To be successful in this role you will bring demonstrated experience with Aged Care participants and service skills across phone, email and in-person.You will also be:

• Well-organised with demonstrated effective time management and administrative skills
• a Collaborative team player with a supportive attitude
• and have a High competence in MS Outlook, Word, Excel and CRM software (an advantage)

You will also come with:

• Certificate III or higher in Business Administration or relevant aged care experience

The fine print

• Fixed Term Part Time (0.8) position to 30 June 2026
• Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), and hold a valid WWCC.
• Full driver license and travel between sites will be required
• Level 2 First Aid Certificate (training can be provided)
• Closing date for applications will be 26th August 2025, Interviews will be scheduled as they are received, so please don’t delay.

Our Talent Experience

We kindly request you include a covering letter, addressed to Sandra Reddy, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

For further information, please contact Sandra Reddy – Team Leader Aged Care Services on [e-mail].

To view the Position Description, please see our website.

Make your next move, a great one! Click Apply now below!

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance, we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process, please contact [e-mail]

We will not be accepting applications from agencies for this position.

Seniority level

• Associate

Employment type

• Contract

Job function

• Health Care Provider

Industries

• Hospitals and Health Care

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