CHSP Care Coordinator

Carbal Medical Services; Toowoomba Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Christmas shutdown period

Employee Assistance Program

Ongoing training

Job summary

Carbal Medical Services is seeking a CHSP Care Coordinator based in Toowoomba to support the day-to-day coordination of home support services.

The role combines client contact, administration, scheduling and roster management to ensure services meet clients’ needs and undergo regular reviews.

Qualifications

• Experience in administration, aged care, community services, or health settings.
• Strong organisation and coordination skills.
• Ability to manage client information and scheduling with accuracy.

Responsibilities

• Handle client intake, onboarding and admissions.
• Coordinate client rosters and service deliveries.
• Maintain accurate client records and reports in system.
• Support CHSP team with reviews and service adjustments.

Skills

Administration

Aged care

Community services

Health environment

Visual Care

Education

Certificate III/IV in Community Services or Aged Care

Tools

Visual Care

Job description

Commonwealth Home Support Program (CHSP) | Toowoomba

Great with people, highly organised and looking for a role where your coordination skills genuinely make a difference?

Join Carbal's Commonwealth Home Support Program (CHSP) and help older people remain independent, connected and supported in their own homes and community.

Full-time, ongoing position

Monday to Friday – no regular after-hours work

Based in Toowoomba

Generous salary packaging to increase your take-home pay

Christmas shutdown period

Varied role combining client contact, administration and service coordination

Supportive and experienced CHSP team

Make a genuine difference in the lives of older community members

About the Role

Carbal is looking for an organised and people-focused CHSP Care Coordinator to support the day-to-day coordination of services for clients accessing our Commonwealth Home Support Program.

This is a varied role combining client contact, administration, scheduling and service coordination.

You'll be involved from the time a client first connects with the service — supporting enquiries, intake and onboarding, coordinating services and rosters, maintaining accurate client information and helping ensure services continue to meet each client's needs.

You'll also undertake scheduled client reviews and work closely with the broader CHSP team to make sure services are organised, responsive and running smoothly.

If you enjoy working with people, solving problems and keeping lots of moving parts organised, this could be a great fit.

Why You'll Love Working With Us

Monday to Friday – no regular after-hours work

Generous salary packaging through our Public Benevolent Institution status to increase your take-home pay

Christmas shutdown period

Supportive and culturally safe workplace

Varied role with a combination of client contact and coordination

Work within an experienced community care team

Free gym membership (conditions apply)

Employee Assistance Program

Ongoing training and professional development

Opportunity to build relationships with clients and make a meaningful difference in their lives

What You'll Be Doing

Client Intake & Coordination

Respond to client enquiries and communications

Coordinate client intake, onboarding and admissions

Complete intake documentation and ensure client information is accurate

Help clients understand and access available CHSP services

Maintain accurate and up-to-date client records in Visual Care

Service Coordination & Rostering

Coordinate and schedule CHSP services

Maintain and develop client rosters to support reliable service delivery

Work with the CHSP team to respond to changes in client needs or service arrangements

Coordinate weekly Carbal Kitchen client orders and associated administration

Maintain service data and client information systems

Client Reviews & Ongoing Support

Maintain current and compliant client files and service records

Identify changes in client circumstances or support requirements

Assist with service adjustments where required

Help ensure clients continue to receive services appropriate to their needs

The core responsibilities remain consistent with the existing position, including intake, Visual Care records, rostering, service coordination, Kitchen orders and annual client reviews.

You'll Be a Great Fit If You...

Have experience in administration, aged care, community services, health or a similar environment

Are highly organised and comfortable managing competing priorities

Have excellent communication and interpersonal skills

Enjoy working with clients and building positive relationships

Can work independently while also being a strong team member

Are confident using computer systems and client management software, or are willing to learn systems such as Visual Care

Have strong attention to detail and understand the importance of accurate client records

Are comfortable coordinating schedules and responding when arrangements change

Are committed to culturally safe, respectful and person-centred service

Hold a current C Class Driver Licence

Hold, or are able to obtain, a Blue Card and NDIS Worker Screening Clearance

Previous experience in aged care, CHSP or community-based services

Understanding of My Aged Care

Experience coordinating client services, appointments or rosters

Experience using Visual Care or a similar client management system

Experience supporting Aboriginal and Torres Strait Islander clients and communities

Certificate III or IV in Community Services, Aged Care or a related field

About Carbal Medical Services

Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and the broader Darling Downs.

Through our community care programs, Carbal supports older people to remain independent, safe and connected within their homes and community.

Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Due to the volume of applications received, only shortlisted applicants will be contacted.

This is a non-identified position.

Our Commitment

Carbal Medical Services is committed to cultural integrity, community wellbeing and delivering holistic, culturally safe care that empowers Aboriginal and Torres Strait Islander communities.