Administration Supervisor

IronMerge Pty Ltd; Western Australia; Presencial; AUD 60.000 - 80.000; Tempo integral

Resumo da vaga

IronMerge People in East Perth seeks an experienced Administration Supervisor to support the General Manager - Sales and oversee administrative functions across multiple teams.

The role covers office management, communications, HR support, IT coordination, member services, training, and event support. Candidates should have strong MS Office skills, excellent communication, and the ability to work autonomously in a small team.

Qualificações

• High level computer skills with MS Office suite (Outlook, Word, Excel, PowerPoint)
• Strong written and verbal communication
• Excellent organisational skills and attention to detail
• Strong customer service and interpersonal skills
• Ability to work autonomously or in a small team

Responsabilidades

• Provide administration support to all staff as required
• Manage incoming calls, Administration inbox and other general office duties
• Be responsible for the office building and its maintenance
• Coordinate duty travel bookings
• Maintain corporate office merchandise and stationery supplies
• Ensure that the office environment is tidy and presentable at all times
• Manage safety procedures within the office environment
• Coordinate and initiate ad-hoc projects as required
• Promote a positive and engaging office culture
• Create presentations for meetings and industry events
• Oversee persona mapping and other business initiatives
• Coordinate recruitment activity including advertising and candidate liaison
• Set up for new staff
• Maintain the Employee Handbook and staff policies
• Manage staff meetings and events
• Ensure that all systems, servers and office equipment are functional and data is backed up
• Provide IT support to all staff
• Update internal databases and website
• Handle member enquiries
• Process membership updates
• Onboard new members
• Maintain member 1300 number allocations
• Manage Preferred Supplier Directory and other TC Hub content as required
• Manage company training programs
• Provide support and required training for staff on business systems
• Debtors follow up
• Assist with Travellers Choice Conference, Member Meetings and other events

Conhecimentos

MS Office

Communication skills

Organisational skills

Customer service

Autonomy

Power BI

SharePoint

Teams

Ferramentas

Power BI

SharePoint

OneDrive

Teams

Descrição da vaga

IronMerge People are looking to appoint an experienced Administration Supervisor to join our client’ (National Travel Business) team based in their modern offices located in East Perth.

The Role

Principle Accountability

To support the General Manager - Sales in the ongoing management of the administrative function of the company.

Major Responsibilities

Corporate Office

• Provide administration support to all staff as required
• Manage incoming calls, Administration inbox and other general office duties
• To be responsible for the office building and its maintenance
• To be responsible for duty travel bookings
• Maintain Corporate Office merchandise and stationery supplies
• Ensure that the office environment is tidy and presentable at all times
• Manage safety procedures within the office environment
• Coordinate and initiate ad-hoc projects as required
• Promote a positive and engaging office culture

Communication

• Manage and maintain the internal telephone systems
• Coordinate and distribute member communications
• Advise preferred suppliers of changes to the membership

Senior Management Group Support

• Create presentations for meetings and industry events
• Oversee persona mapping and other business initiatives

Human Resources

• Coordinate recruitment activity including advertising and candidate liaison
• Set up for new staff
• Maintain the Employee Handbook and staff policies
• Manage staff meetings and events

Information Technology

• Ensure that all systems, servers and office equipment are functional and data is backed up
• Provide IT support to all staff
• Update internal databases and website

Member Services

• Handle member enquiries
• Process membership updates
• Onboard new members
• To be responsible for maintaining member 1300 number allocations
• Manage Preferred Supplier Directory and other TC Hub content as required

Training

• Manage company training programs
• Provide support and required training for staff on business systems

Finance Team Support

• Debtors follow up

Events

• To assist the company with administration support of the Travellers Choice Conference, Member Meetings and other events as required.

Skills/Experience Required

• High level of computer knowledge in particular office management of Microsoft Office applications including Outlook, Teams (including Planners), Word, Excel, Power BI, OneDrive, SharePoint and PowerPoint
• Excellent written, verbal and communication skills
• Exceptional organisational skills and attention to detail
• Strong customer service and interpersonal skills
• Ability to work autonomously or effectively in a small team

Applicants wishing to apply must be legally entitled to work in Australia without restriction and be currently residing in Perth.