Administration Supervisor

Cleanaway Waste Management; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Attractive salary package

Career development opportunities

Paid parental leave

Employee discounts

EAP access

Job summary

Cleanaway Waste Management is seeking an organised administrator to oversee day-to-day operations, lead a small team, and ensure high-quality customer service. You will manage customer accounts, review data accuracy, and collaborate with internal teams to improve processes in a fast-paced environment.

The ideal candidate is hands-on, detail-oriented, and capable of guiding others while maintaining a positive team culture. This permanent full-time role is based in Dandenong South, VIC, Australia.

Qualifications

• Experience supervising a team.
• Strong customer service focus and communication skills.
• Excellent attention to detail and accuracy, especially with numbers.

Responsibilities

• Oversee day-to-day administrative operations and lead a small team.
• Provide guidance, coaching, and support to team members.
• Ensure high-quality customer service across phone and email enquiries.
• Oversee customer account setup and maintenance.
• Review data entry and ensure records are accurate and up to date.
• Build strong relationships with customers, stakeholders and internal teams.
• Identify opportunities to improve processes and efficiency.

Skills

Team supervision

Customer service

Attention to detail

Communication

Tools

Microsoft Excel

Job description

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

In this role, you’ll oversee day-to-day administration operations while leading a small team to deliver high-quality administrative and customer service support. You’ll help set the standard, keep things running smoothly, and contribute to a positive, collaborative team environment. We’re looking for someone organised, proactive, and comfortable taking ownership while supporting and guiding others.

What You’ll Be Doing

• Supervising daily administrative operations and supporting team performance
• Providing guidance, coaching, and support to team members
• Ensuring high-quality customer service across phone and email enquiries
• Overseeing customer account setup and maintenance
• Reviewing data entry and ensuring records are accurate and up to date
• Building strong working relationships with customers, stakeholders, and internal teams
• Identifying opportunities to improve processes and efficiency

About You

You’re organised, detail-oriented, and confident leading by example. You enjoy supporting others, keeping things on track, and creating a positive team culture. You’re comfortable working in a fast-paced environment, don’t mind being hands‑on when needed, and take pride in delivering accurate, high-quality work.

What You’ll Bring

• Previous experience supervising/managing a team
• Confidence using Microsoft Office, particularly Excel
• Strong attention to detail and accuracy, especially when working with numbers
• Clear communication skills and a helpful, customer-focused approach.

Why join Cleanaway?

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high growth, ASX‑listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry‑leading health, safety and environmental (HSE) performance.

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Join us on our exciting journey towards a sustainable future

Applications close:

09 Oct 2026 AUS Eastern Daylight Time

Vacancy No

525293

Work Type

Permanent - Full Time

Location:

Dandenong South VIC Australia

Categories

Administration