Administration & Customer Service Officer

Cleanaway; Mildura; On-site; AUD 40,000 - 50,000; Part time

Benefits offered by this job

Attractive salary package

Paid parental leave

Employee share plan

Job summary

Cleanaway is seeking a motivated and organised Administration Officer to join our team on a permanent part-time basis, working 30 hours per week across five days. The role focuses on day-to-day administrative support, customer service liaison with Council and municipal customers, and resolving service-related enquiries with accuracy.

Key duties include maintaining records, supporting Operations, and ensuring timely actions while working in a busy team environment.

Qualifications

• Background in administration or customer service is preferred.
• Strong computer skills and ability to learn different systems.
• Proficiency with Word, Excel, and Outlook; good written and verbal communication.

Responsibilities

• Provide general administrative support to the Operations team.
• Communicate professionally with Council and municipal customers regarding services and requests.
• Investigate and follow up on missed services and other operational matters.
• Collaborate with Operations and Customer Service teams to resolve enquiries and discrepancies.
• Maintain accurate records, documentation and internal reports.
• Update information and service records across internal computer systems.
• Assist with emails, correspondence and other day-to-day administrative duties.
• Ensure information is recorded and actioned within required timeframes.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Communication

Attention to detail

Time management

Teamwork

Tools

Microsoft Office

Job description

Administration & Customer Service Officer

30 hours per week | Monday to Friday | School-friendly hours

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join Cleanaway and contribute to making a sustainable future possible, together!

The Opportunity

Cleanaway is seeking a motivated and organised Administration Officer to join our team on a permanent part-time basis, working 30 hours per week across five days.

The proposed working hours are 9:00 am to 3:00 pm, Monday to Friday, making this a great opportunity for someone looking for school-friendly hours while still building their career within a large national organisation.

In this role, you will provide day-to-day administrative support to the business and work closely with our Operations and Customer Service teams. A key part of the position will involve communicating with Council and municipal customers, responding to enquiries and assisting with the investigation and resolution of service-related matters.

This position would suit someone with excellent computer skills, strong attention to detail, and great communication and organisational abilities who enjoys working in a busy and collaborative environment.

Key responsibilities will include:

• Provide general administrative support to the Operations team
• Communicate professionally with Council and municipal customers regarding services, enquiries and requests
• Assist with investigating and following up on missed services and other operational matters
• Work closely with Operations and Customer Service teams to resolve enquiries and discrepancies
• Maintain accurate records, documentation and internal reports
• Update information and service records across internal computer systems
• Assist with emails, correspondence and other day-to-day administrative duties
• Ensure information is accurately recorded and actioned within required timeframes

About You

To be successful in this role, you will have:

• Previous experience in an administration or customer service role
• Strong computer skills and confidence learning and navigating different systems
• Proficiency in Microsoft Office, including Word, Excel and Outlook
• Excellent written and verbal communication skills
• Confidence communicating with customers and key stakeholders
• Strong attention to detail and accuracy
• Excellent organisational and time-management skills
• Ability to manage multiple priorities in a busy environment
• A positive attitude, willingness to learn and the ability to work both independently and as part of a team

Why Join Cleanaway?

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high-growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental performance.

We offer:

• School-friendly hours, proposed 9:00 am to 3:00 pm, Monday to Friday
• Attractive salary package
• Paid parental leave
• Great company benefits, including an annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts and much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences, including veterans, and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug and alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.