Administration Supervisor

Cleanaway; Greater Dandenong; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Annual employee share plan

Novated leasing

Paid parental leave

EAP access

Private health insurance discounts

Company discounts

Job summary

Cleanaway is Australia’s largest waste management company. In this role, you’ll oversee day-to-day administration operations while leading a small team to deliver high-quality administrative and customer service support.

You’ll help set the standard, keep things running smoothly, and contribute to a positive, collaborative team environment. You’ll be organised, proactive, and comfortable taking ownership while supporting and guiding others in a fast-paced setting.

Qualifications

• Experience supervising or managing a team.
• Strong organisational and communication skills.
• Comfortable delivering customer service via phone and email.

Responsibilities

• Supervising daily administrative operations and supporting team performance.
• Providing guidance, coaching, and support to team members.
• Ensuring high-quality customer service across phone and email enquiries.
• Overseeing customer account setup and maintenance.
• Reviewing data entry and ensuring records are accurate and up to date.
• Building strong working relationships with customers, stakeholders, and internal teams.

Skills

Team supervision

Excel proficiency

Attention to detail

Communication

Tools

Excel

Microsoft Office

Job description

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

In this role, you’ll oversee day-to-day administration operations while leading a small team to deliver high-quality administrative and customer service support. You’ll help set the standard, keep things running smoothly, and contribute to a positive, collaborative team environment. We’re looking for someone organised, proactive, and comfortable taking ownership while supporting and guiding others.

What You’ll Be Doing

• Supervising daily administrative operations and supporting team performance
• Providing guidance, coaching, and support to team members
• Ensuring high-quality customer service across phone and email enquiries
• Overseeing customer account setup and maintenance
• Reviewing data entry and ensuring records are accurate and up to date
• Building strong working relationships with customers, stakeholders, and internal teams
• Identifying opportunities to improve processes and efficiency

About You

You’re organised, detail-oriented, and confident leading by example. You enjoy supporting others, keeping things on track, and creating a positive team culture. You’re comfortable working in a fast-paced environment, don’t mind being hands-on when needed, and take pride in delivering accurate, high-quality work.

What You’ll Bring

• Previous experience supervising/managing a team
• Confidence using Microsoft Office, particularly Excel
• Strong attention to detail and accuracy, especially when working with numbers
• Clear communication skills and a helpful, customer-focused approach.

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.

• Attractive salary package
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.