Trainee Administration Officer

Master Staffing Solutions; Taree; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Paid study time

On the job training and mentoring

Career development opportunities

Salary packaging up to $15,899 p.a.

Bonus leave (3 days p.a.)

Fitness Passport discounted gym/pool

Job summary

Manning Support Services (MSS) in the NSW Mid North Coast is offering a full-time Trainee Administration Officer in our Taree team. This 12-month traineeship combines hands-on administration work with paid study time to complete a Certificate III in Business Administration.

You will support reception, data entry, mail handling and general office duties across MSS sites including Forster and Port Macquarie, while gaining valuable customer service experience in a supportive environment.

Qualifications

• No previous experience required – full training and support will be provided.
• Ability to complete a nationally recognised Certificate III in Business Administration while working
• Current NSW provisional or full driver’s licence
• Willing to travel between MSS sites (Forster, Port Macquarie) as required
• Current Nationally Coordinated Criminal History Check or willing to obtain one
• Willingness to assist across different areas of the organisation
• Familiarity with data entry, reception duties and basic office tasks

Responsibilities

• Welcoming clients, visitors and callers warmly and professionally
• Answering a high volume of incoming calls and directing them or taking messages
• Providing administrative support including data entry, scanning, filing, emails and mail
• Assisting with receipting, payments and preparing deposits
• Maintaining reception and shared areas to a high standard
• Supporting the Administration team with general office duties

Skills

Quick learner

Organisational skills

Microsoft Office

Strong communication

Multi-tasking

Time management

Team player

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

Kick-start your career with MSS as a full-time Trainee Administration Officer in our Taree administration team. This 12-month traineeship is a great chance to gain hands‑on experience, earn while you learn, and complete a Certificate III in Business (Business Administration) with dedicated study time each week.

The Trainee Administration Officer provides support to the administration team in Taree, as well as Forster and Port Macquarie, through reception coverage and a variety of administrative tasks. You'll assist with high-volume incoming calls, data entry, mail handling, and general office duties, while learning and developing new skills in a supportive environment.

The traineeship offers the opportunity to gain hands‑on experience in administration and customer service while completing a Certificate III in Business (Business Administration). The position requires a positive and flexible attitude, accurate attention to detail, and a willingness to assist both internal and external clients in a professional manner.

Tasks and responsibilities include:

Welcoming clients, visitors and callers warmly and professionally

Answering a high volume of incoming calls and directing them to the right team or taking messages

Providing administrative support including data entry, scanning, filing, emails and mail

Assisting with receipting, payments, and preparing deposits

Maintaining reception and shared areas to a high standard

Supporting the Administration team with general office duties as needed

Selection Criteria

Essential Qualifications and Requirements

No previous experience is required – full training and support will be provided

Ability and commitment to completing a nationally recognised Certificate III in Business Administration while working

Current NSW provisional or full driver’s licence

Use of a reliable car with current NSW registration and third‑party property damage insurance

Willing to travel between MSS sites (including Forster and Port Macquarie offices) as required

Current Nationally Coordinated Criminal History Check or willing to get one

Skills and experience

Ability to learn quickly in a fast‑paced environment

Good organisational skills with attention to detail

Comfortable using Microsoft Office programs (Word, Outlook, Excel)

Strong communication skills, both verbal and written

Ability to manage multiple tasks and prioritise effectively

Willingness to adapt and assist across different areas of the organisation

Sufficient time management skills and self‑discipline to keep up with the study schedule

Personal Attributes

A friendly and approachable manner, with a genuine enjoyment of helping people

Enthusiasm, motivation, and eagerness to learn

Engagement and flexibility to work both independently and as part of a supportive team

Highly professional, with the ability to act in a compassionate and non‑judgmental manner, and a strong desire to provide quality client service

A self‑motivated, can‑do approach to problem solving and getting things done

Awareness of the importance of privacy and confidentiality in all tasks undertaken

An understanding of the needs of people from a diverse range of backgrounds

What do we offer?

Flexible working environment with a positive work culture

On the job training and mentoring, as well as paid study time

The opportunity to gain a nationally recognised qualification and valuable administration skills in one year

Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.

Bonus leave (3 days p.a.; pro rata for part‑time)

Work for an award‑winning community organisation with career development opportunities

Option of Fitness Passport discounted gym and pool membership

Closing Date

The closing date for applications is 4:00pm on Friday 6th of November 2026

Further Information

Please contact Tayla Corben if you have any questions about the role.
Email: ************@mssinc.org.au Phone: [phone]***.

For a full position description for this role please email: **@mssinc.org.au

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.