Student Success & Administration Specialist

Tamworth Community College; Tamworth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

Tamworth Community College invites applications for an Administration & Student Support Officer to provide professional customer service to students, employers, staff and the community. You will handle enrolment processes, data entry, record management and liaison with external partners.

The role requires strong organisational skills, digital literacy, and experience with student management systems and Xero. It is a full-time, on-site position in Tamworth with a three-month probation.”

Qualifications

• Demonstrated experience in administration, customer service, or learner support roles.
• Strong customer service, communication, and interpersonal skills.
• Experience working with digital systems, databases, and record management processes.
• Strong organisational skills and ability to manage multiple priorities.
• High attention to detail and commitment to accurate record keeping.
• High digital literacy and confidence using Microsoft Office applications and administrative systems.
• Demonstrated ability to maintain confidentiality and professionalism.
• Ability to work independently and contribute positively within a team environment.
• Demonstrated commitment to inclusion, learner support, and student-centred service.
• Understanding of and commitment to fulfilling WHS responsibilities appropriate to the role.

Responsibilities

• Provide professional, welcoming customer service to students, employers, staff and community members.
• Respond to enquiries via phone, email, online platforms and in person with accurate information about courses and enrolment processes.
• Support students through enrolment and onboarding, including documentation collection and data entry.
• Maintain accurate student records across digital systems and platforms.
• Assist with general finance administration using Xero, including invoicing and payments.
• Coordinate learner communications about schedules, venues, resources, reminders and support.
• Support students by addressing their learning journey and referring to internal/external supports as needed.
• Assist trainers and management with course administration, scheduling and resources.
• Liaise with employers, schools, and community organisations to support learner participation.
• Maintain data integrity in the Student Management System and assist with audits and continuous improvement.

Skills

Customer service

Communication

Interpersonal skills

Digital literacy

Microsoft Office

Record keeping

Organisational skills

Confidentiality

Teamwork

Multitasking

Data entry

Education

Certificate III in Business Administration

Higher qualification in Business Administration or related field

Tools

Student Management System (SMS)

Xero

Job description

Tamworth Community College invites applications for an Administration & Student Support Officer to provide professional customer service to students, employers, staff and the community. You will handle enrolment processes, data entry, record management and liaison with external partners.

The role requires strong organisational skills, digital literacy, and experience with student management systems and Xero. It is a full-time, on-site position in Tamworth with a three-month probation.”