Training & Administration Support Staff

TDT Training Australia; City of Greater Bendigo; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Employee wellbeing program

EAP

Employee incentives

Social events

Job summary

TDT Training is seeking an organised, proactive office administrator to support the Bendigo office, processing student bookings, enrolments and enquiries, and helping trainers and students comply with regulatory requirements.

You’ll manage day-to-day administration, maintain accurate records in VETtrak, and assist with VicRoads materials and audits, while contributing to a safe, efficient, and friendly client experience.

Qualifications

• Experience in administration, customer service or office support.
• Strong administration, organisation and record-keeping skills, with attention to detail.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Process bookings and enrolments and prepare daily booking reports.
• Manage reception, phone, email and face-to-face enquiries professionally.
• Maintain student enrolment files and archive records year to year per requirements.
• Manage VicRoads-supplied materials and keep registers up to date.
• Complete video audits and assist with monthly integrity audits.
• Follow up unpaid invoices and support trainers with paperwork.

Skills

Administration

Customer service

Organization

Record-keeping

Data entry

Microsoft Office

Education

Certificate IV or Diploma in Business Administration

Tools

VETtrak

VicRoads contracts

Job description

TDT Training is an accredited heavy vehicle training and assessment provider with sites across Victoria, including Bendigo, Ballarat, Sunshine, Sale, Geelong (coming soon!) and Headquarters at Hallam. We’re known for practical, one-on-one instruction from experienced trainers, and for helping people get the licences and skills that lead to real work in transport, logistics and industry. Our Bendigo office is often the first point of contact for students, employers and government clients. We’re looking for someone who will make every one of those interactions count.

About the Role

This is a hands-on support role combining training administration, customer service and office support. You will help the Bendigo office run smoothly by processing student bookings and enrolments, supporting trainers and students, managing enquiries, and keeping accurate records that meet TDT and regulatory compliance requirements.

A Typical Week Might Include

Opening the office and preparing the day’s training schedule, student course sheets and resources

Helping a student who’s nervous about their assessment, or an employer booking a group of drivers

Making booking confirmation calls at least seven days before training, and rebooking students when schedules change

Checking that enrolments, evidence and student files are complete and audit-ready

Downloading and auditing training and assessment videos within VicRoads timeframes

Following up unpaid invoices and keeping records current in VETtrak

Supporting trainers with paperwork, stationery and day-to-day queries

Key Responsibilities

Process student bookings and course enrolments, and prepare daily booking reports

Manage reception, phone, email and face-to-face enquiries professionally and promptly

Maintain student enrolment files and archive records each year in line with contractual and regulatory requirements (including the Standards for RTOs)

Manage and issue VicRoads-supplied materials (NHVLAR and COC books) to authorised assessors and other sites, and keep the VicRoads register up to date

Complete video audits and downloads, and assist with monthly VicRoads integrity audits

Follow up unpaid invoices with students and companies in line with TDT’s payment terms

Receive and distribute mail, order stationery and keep supplies stocked for trainers

Attend internal meetings and take minutes when required

Follow safe work practices and support a strong safety culture on site

Assist with administration and other tasks as delegated

What Success Looks Like

In your first six to twelve months, you’ll have:

Bookings, course sheets and resources that line up smoothly for trainers and students

Student records and VicRoads registers that are accurate, complete and ready for audit at any time

Video audits, integrity audits and reports completed within required timeframes

Students and clients who leave with a positive experience and recommend TDT

Trusted, reliable working relationships with trainers, your manager and Head Office

About You

You’ll thrive here if you:

See a problem, deal with it, and keep people informed

Are patient and respectful with students from all backgrounds, including those returning to study or learning in a second language

Understand that in a regulated industry, the paperwork matters as much as the training

Stay calm when busy mornings, changing schedules and competing priorities come your way

Back your colleagues and work well with a head office that’s not in the building

Understand that safety in a heavy vehicle training environment is not negotiable

Key Selection Criteria

Experience in an administration, customer service or office support role

Strong administration, organisation and record-keeping skills, with close attention to detail

Ability to manage competing priorities and meet deadlines

Strong written and verbal communication and customer service skills

Strong computer literacy, including Microsoft Office and accurate data entry

Proactive, accountable, and able to work independently and as part of a team

Current National Police Check, or willingness to obtain one

Experience supervising, coordinating or mentoring staff, or leading a small team

Experience assisting with the day-to-day operations of a site, branch or office

Certificate IV or Diploma in Business Administration, Training or a related discipline

RTO experience and an understanding of VET compliance

Knowledge of VETtrak (desirable)

Experience with VicRoads or WorkSafe contracts

Familiarity with the transport, logistics or heavy vehicle industry

What We Offer

Support and regular contact with an experienced management team

Work that makes a visible difference, helping people gain licences and secure employment

Opportunities to learn, grow your skills and develop towards leadership as TDT expands

Employee wellbeing program, EAP, employee incentives and TDT social events

TDT Training is an equal opportunity employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from all cultural backgrounds.

To learn more about us, visit https://transportdrivertraining.com.au/

Please note, this role is being managed by our internal HR team.

For further enquiry please email: *******@tdt.edu.au