Administration / Service Advisor

Mark Nixon Automotive; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Above-award wages

9-day fortnight

Supportive team environment

Job summary

Mark Nixon Automotive is a family-owned workshop in Townsville specialising in Land Rover, Range Rover and Jaguar servicing, maintenance and repair. We are seeking an experienced Administrator / Service Advisor to join a busy team and act as the key link between customers and workshop.

You’ll coordinate bookings, keep customers informed and help ensure smooth day-to-day operations, with above-award wages and a supportive, close-knit team culture. The 9-day fortnight is currently being trialled.

Qualifications

• Previous experience in administration, customer service or a Service Advisor role.
• Automotive industry experience will be highly regarded but not essential.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities and work efficiently in a busy environment.
• A positive, reliable and team-focused approach.

Responsibilities

• Welcome customers, respond to enquiries and coordinate workshop bookings.
• Manage day-to-day administration, including data entry, invoicing and payments.
• Prepare customer quotes and provide updates on vehicle progress.
• Coordinate parts ordering and assist with warranty claims.
• Liaise with technicians to coordinate workflow and keep jobs progressing efficiently.
• Advise customers on recommended servicing and repairs.
• Maintain accurate parts, stock and workshop system records.
• Follow up with customers and contribute to a consistently high standard of service.

Skills

Administration experience

Customer service

Communication skills

Organisational skills

Prioritisation

Team player

Job description

Mark Nixon Automotive is a family-owned automotive workshop specialising in the servicing, maintenance and repair of Land Rover, Range Rover and Jaguar vehicles.

Are you an experienced Administrator / Service Advisor who enjoys customer service, variety and being part of a busy team? Join us in a hands-on role where you’ll be the key link between our customers and workshop team, coordinating bookings, keeping customers informed and helping keep our day-to-day operations running smoothly.

• Enjoy greater work-life balance with a 9-day fortnight (currently trailing)
• Above-award wages on offer
• Join a supportive, close-knit automotive team

Mark Nixon Automotive is a family-owned automotive workshop specialising in the servicing, maintenance and repair of Land Rover, Range Rover and Jaguar vehicles.

Are you an experienced Administrator / Service Advisor who enjoys customer service, variety and being part of a busy team? Join us in a hands-on role where you’ll be the key link between our customers and workshop team, coordinating bookings, keeping customers informed and helping keep our day-to-day operations running smoothly.

• Enjoy greater work-life balance with a 9-day fortnight (currently trailing)
• Above-award wages on offer
• Join a supportive, close-knit automotive team

What you'll do

• Welcome customers, respond to enquiries and coordinate workshop bookings.
• Manage day-to-day administration, including data entry, invoicing and payments.
• Prepare customer quotes and provide updates on vehicle progress.
• Coordinate parts ordering and assist with warranty claims.
• Liaise with technicians to coordinate workflow and keep jobs progressing efficiently.
• Advise customers on recommended servicing and repairs.
• Maintain accurate parts, stock and workshop system records.
• Follow up with customers and contribute to a consistently high standard of service.

What you'll bring

We're looking for someone who is professional, approachable and enjoys working in a busy customer service environment.

You will ideally bring:

• Previous experience in administration, customer service or a Service Advisor role.
• Automotive industry experience will be highly regarded but not essential.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities and work efficiently in a busy environment.
• A positive, reliable and team-focused approach.

Why join Mark Nixon Automotive?

We offer:

• Above-award wages.
• Ongoing training and professional development.
• A supportive team environment.
• A varied and rewarding role with plenty of customer and workshop interaction.
• A 9-day fortnight currently being trialled, supporting greater work-life balance.

Working hours

Monday to Thursday: 7:30 am - 4:30 pm

Friday: 7:30 am - 4:00 pm (currently every second Friday off)

Our workshop is currently trialling a 9-day fortnight.

Applications close Friday, 30th October.