Administration/Sales Support

Harcourts; Hervey Bay; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Wellbeing programs

Job summary

Harcourts Ignite' in Hervey Bay, QLD, is seeking an Administration Champion for a full-time role coordinating calendars, meetings, and customer communications. You’ll support the sales team and maintain CRM records, contributing to a collaborative and client-focused real estate environment.

Based in Hervey Bay, you’ll work in a Cloud Based setup, receiving opportunities for development, training, and a supportive team culture that emphasises exceptional customer service.

Qualifications

• Strong administrative and organisational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Experience in a customer-facing or sales support role preferred.
• Proactive and self-motivated with commitment to high-quality work.

Responsibilities

• Provide high-quality administrative support, including managing calendars, scheduling appointments, and coordinating meetings.
• Assist the sales team with lead generation, client communications, and property inquiries.
• Maintain accurate client and property records in the CRM system.
• Perform daily reception duties and handle incoming calls and emails.
• Support team with ad-hoc administrative and sales-related tasks.

Skills

Administrative skills

Organisational skills

Communication skills

Microsoft Office

Customer service

Tools

Microsoft Office

CRM systems

Job description

Due to an internal career advancement, an opportunity now exists for you to join the dynamic team at Harcourts Ignite' as an Administration Champion and be an integral part of our culture. This full-time role is based in Hervey Bay, Cloud Based , QLD and will see you providing key administrative support to the broader real estate team. Whether you have previous experience in a real estate environment or are looking to kick-start your career in client and sales administration, this is an excellent opportunity to put your skills to the test in a supportive and collaborative workplace.

What you'll be doing

• Providing high-quality administrative support, including managing calendars, scheduling appointments, and coordinating meetings
• Assisting the sales team with lead generation, client communications, and property inquiries
• Maintaining accurate and up-to-date client and property records in the company's CRM system
• Carrying out daily general reception duties
• Handling incoming phone calls, emails, and general inquiries from clients and stakeholders
• Supporting the team with any other ad-hoc administrative and sales-related tasks as required

What we're looking for

• Strong administrative and organisational skills with attention to detail
• Excellent communication and interpersonal skills, with the ability to build rapport with clients
• Proficient in using Microsoft Office suite (Word, Excel, Outlook, Cloud Based Systems)
• Experience in a customer-facing or sales support role, preferably in a real estate or similar service-oriented environment
• A self-motivated and proactive approach to problem-solving and delivering high-quality work
• A commitment to providing exceptional customer service

What we offer

• Opportunities for career development and ongoing training
• A collaborative and inclusive team culture
• Access to employee wellbeing initiatives and support

About us

Harcourts Ignite' is a leading real estate agency in the Wide Bay area, known for our exceptional customer service and commitment to our clients. With a strong focus on innovation and a dynamic team of professionals, we are dedicated to helping our clients achieve their real estate goals. If you're looking to join a company that values its employees and fosters a positive work environment, we'd love to hear from you.