Administration Receptionist

West Wimmera Health Service; Melbourne; On-site; AUD 33,000 - 39,000; Part time

Job summary

West Wimmera Health Service in Nhill and surrounding sites seeks an Administration Receptionist for a casual, negotiable part-time role. You will be the first point of contact, delivering excellent customer service while coordinating calls across facilities and departments.

The role involves clerical support, data entry, and light financial processing within the finance team, with opportunities to contribute to process improvements and policy compliance.

Qualifications

• Excellent customer service and communication with diverse community.
• Ability to maintain an organised workstation and data entry.
• Proficient with MS Office and basic financial transactions.

Responsibilities

• Provide courteous and efficient service to the public in person and on the phone.
• Carry out clerical and administrative tasks including filing, data entry and mail duties.
• Process transactions; receipting, receipts, and payment processing via computer systems.
• Work cooperatively within a team and support colleagues.
• Assist with accounts receivable tasks as required.
• Support back-fill of finance department admin roles as needed.
• Help maintain policy compliance and process efficiencies.

Skills

Effective communication

Interpersonal skills

Organisational skills

Independent work

Phone manner

Prioritise & multi-task

MS Office

Learning new software

Financial literacy

Education

Certificate in Administration

Tools

Outlook

Word

Excel

Access

MS Teams

Job description

02nd November, 2026

Join our team as the Administration Receptionist in a casual capacity (part time is negotiable for the right applicant) across various sites.

Renumeration

Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement

Level: HS1 or dependent on experience.

Base: Nhill - applicants must be available for all sites as required.

About The Role

As a detail orientated team member and first point of contact for members of the community this position is required to provide excellent customer service to all internal and external consumers. Maintaining an organised workstation and efficiently completing administrative tasks. As receptionist in this administration role, you are required to understand the dynamics of all facilities to communicate and reassign incoming calls and queries to the correct department, for all internal and external stakeholders in a professional and courteous manner. As a stakeholder in the finance team, you are encouraged to identify and discuss process efficiencies and promote financial stability and maintain adherence with policy and industry regulations

Essential

KEY SELECTION CRITERIA:

• Effective communication, interpersonal and organisational skills
• Ability to work independently
• Pleasant and courteous phone manner that is received clearly by diverse community members
• Ability to prioritise workload and multi-task at peak times.
• High level of competency using business computer programs including Microsoft Office suite of programs - Outlook, Word, Excel & Access, MS Teams.
• Demonstrate the ability to learn and use other software.
• Financial literacy.

Desirable

• Qualification (Certificate or above) in administration or equivalent field.
• Previous experience working as a receptionist, secretary or administrative position or field.
• Previous experience working in a Finance Department would be an advantage.

Pre-requisites

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver's Licence.

Key Responsibilities

• Provide a courteous and efficient customer service to all members of the public in person and while answering and making phone calls.
• Perform clerical and administrative tasks such as filing and data entry and distribution and recording of mail received and preparing mail to be sent.
• Transactional duties; receipting Eftpos transactions, issuing receipts and completing payment of transactions or invoices via computer systems, cash balancing.
• Work co-operatively in a team environment offering support to other team members.
• Receipting accounts receivable transactions presented over the counter.
• Assisting with accounts receivable duties as appropriate or required.
• Assisting back fill of finance department administrative roles as required.
• Supporting colleagues as required.