Administration Receptionist

West Wimmera Health Service; Nhill; On-site; AUD 34,000 - 44,000; Part time

Job summary

West Wimmera Health Service is seeking an Administration Receptionist on a casual basis, with part-time options negotiable for the right candidate. The role covers multiple sites and requires strong customer service skills.

As the first point of contact, you will manage calls, triage queries, and support administrative and finance tasks in a cooperative team environment within the Victorian public health system.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently and multi-task at peak times.
• Proficient with Outlook, Word, Excel and Access.
• Financial literacy.

Responsibilities

• Provide courteous and efficient customer service to the public in person and by phone.
• Carry out clerical and administrative tasks such as filing, data entry and mail distribution.
• Process transactions, receipts and payments via computer systems.
• Work cooperatively in a team and support colleagues.
• Assist backfill of finance department administrative roles as required.
• Promote process efficiencies and adhere to policy and regulations.

Skills

Communication

Independent work

Phone etiquette

Prioritisation

Microsoft Office

Learning new software

Financial literacy

Education

Certificate in administration

Tools

Microsoft Office

Job description

02nd October, 2026

Join our team as the Administration Receptionist in casual capacity (part time is negotiable for the right applicant) across various sites.

RENUMERATION

Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement Level: HS1 or dependent on experience. Base: Nhill - applicants must be available for all sites as required.

ABOUT THE ROLE

As a detail orientated team member and first point of contact for members of the community this position is required to provide excellent customer service to all internal and external consumers. Maintaining an organised workstation and efficiently completing administrative tasks. As receptionist in this administration role, you are required to understand the dynamics of all facilities to communicate and reassign incoming calls and queries to the correct department, for all internal and external stakeholders in a professional and courteous manner. As a stakeholder in the finance team, you are encouraged to identify and discuss process efficiencies and promote financial stability and maintain adherence with policy and industry regulations.

KEY SELECTION CRITERIA

Essential:

• Effective communication, interpersonal and organisational skills
• Ability to work independently
• Pleasant and courteous phone manner that is received clearly by diverse community members
• Ability to prioritise workload and multi-task at peak times.
• High level of competency using business computer programs including Microsoft Office suite of programs - Outlook, Word, Excel & Access, MS Teams.
• Demonstrate the ability to learn and use other software.
• Financial literacy.

Desirable:

• Qualification (Certificate or above) in administration or equivalent field.
• Previous experience working as a receptionist, secretary or administrative position or field.
• Previous experience working in a Finance Department would be an advantage.

PRE-REQUISITES

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver's Licence.

KEY RESPONSIBILITIES

• Provide a courteous and efficient customer service to all members of the public in person and while answering and making phone calls.
• Perform clerical and administrative tasks such as filing and data entry and distribution and recording of mail received and preparing mail to be sent.
• Transactional duties; receipting Eftpos transactions, issuing receipts and completing payment of transactions or invoices via computer systems, cash balancing.
• Work co-operatively in a team environment offering support to other team members.
• Receipting accounts receivable transactions presented over the counter.
• Assisting with accounts receivable duties as appropriate or required.
• Assisting back fill of finance department administrative roles as required.
• Supporting colleagues as required.