Workforce Rostering Specialist

Lutheran-Services-Florid; Biloela; On-site; AUD 36,000 - 51,000; Full time

Benefits offered by this job

Salary Packaging

Discounts on Health Cover, Energy, etc

Employee Assistance Program

Fitness Passport

Training & Development

Job summary

Lutheran Services is seeking an experienced Administration Officer – Workforce Rostering to ensure our aged care service is adequately staffed to deliver high-quality, person-centred care. The role covers rostering, staff coordination, training compliance, reporting and labour cost management.

The position is full-time, based at Wahroonga Aged Care, Biloela, with a competitive hourly rate of around $31.46 plus Superannuation, salary packaging and staff discounts.

Qualifications

• Previous experience in rostering, workforce planning, scheduling, or a similar administration role.
• Knowledge of workplace legislation, awards, enterprise agreements and workforce compliance requirements.
• Strong organisational, time management and problem-solving skills with exceptional attention to detail.
• Excellent communication and relationship-building skills with the ability to engage staff at all levels.
• Experience using rostering systems such as Humanforce or similar workforce management platforms.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Ability to manage confidential information with professionalism and discretion.
• Cert IV in Human Resources, Business Administration or equivalent (highly desirable).
• Current NDIS Worker Screening clearance.

Responsibilities

• Develop and manage accurate, efficient staff rosters that meet resident needs and comply with operational and legislative requirements.
• Manage staff availability, leave requests, shift changes, and unplanned absences to ensure adequate workforce coverage.
• Monitor staffing levels and proactively adjust rosters to address workforce challenges and changing service demands.
• Support workforce planning by analysing staffing trends, forecasting future requirements, and providing recommendations to leadership.
• Prepare workforce reports including overtime, staffing variances, labour costs and workforce utilisation.
• Coordinate mandatory training, performance review schedules, development meetings, and compliance-related workforce activities.
• Act as the first point of contact for roster-related enquiries, supporting employees with scheduling, availability and workforce matters.
• Assist with recruitment and onboarding activities to support workforce requirements.
• Work closely with the Service Manager to monitor labour costs, minimise agency usage, and contribute to workforce budget management.

Skills

Rostering

Workforce planning

Scheduling

Communication

Attention to detail

Problem solving

Time management

Relationship-building

Education

Certificate IV in Human Resources or Business Administration

Tools

Humanforce

Microsoft Office

Job description

Lutheran Services is seeking an experienced Administration Officer – Workforce Rostering to ensure our aged care service is adequately staffed to deliver high-quality, person-centred care. The role covers rostering, staff coordination, training compliance, reporting and labour cost management.

The position is full-time, based at Wahroonga Aged Care, Biloela, with a competitive hourly rate of around $31.46 plus Superannuation, salary packaging and staff discounts.