Administration Officer - Transport

DHL Supply Chain; Sydney; On-site; Confidential; Full time

Benefits offered by this job

World-class training

Annual bonus opportunities

Employee recognition programs

Volunteering programs

Perkbox access

Safe, team-focused environment

Job summary

DHL Supply Chain is seeking a Transport Administration Officer in Pemulwuy, NSW, to support a busy transport operation. You will act as the first point of contact for drivers and customers while handling documentation and reporting to keep operations running smoothly.

The role emphasizes strong customer service, data accuracy, and coordination with operational teams in a fast-paced environment.

Qualifications

• Experience in administration, customer service, or logistics is preferred.
• Strong focus on data accuracy and reporting.
• Proficient in MS Office applications, especially Excel.

Responsibilities

• Provide day-to-day administrative support across transport operations.
• Act as the first point of contact for drivers, customers, contractors, and visitors.
• Manage transport documentation, data entry, reporting, and operational paperwork.
• Maintain site registers and records to support compliance and safety requirements.
• Coordinate visitor sign-in processes and site inductions.
• Support transport teams with scheduling administration and communication updates.
• Monitor and manage pallet control activities, including reconciliations and reporting.
• Respond to customer enquiries and assist with issue resolution.
• Prepare operational reports, presentations, meeting minutes, and correspondence.
• Build strong relationships with internal and external stakeholders.
• Support continuous improvement initiatives and undertake ad hoc administrative tasks as required.

Skills

Excellent customer service

Organisational skills

Attention to detail

Communication skills

Data entry experience

Microsoft Office proficiency

Problem solving

Tools

Excel

Outlook

Word

Job description

Join DHL Supply Chain as a Transport Administration Officer and become an integral part of a busy transport operation based in Pemulwuy, NSW. In this highly visible role, you will be the first point of contact for drivers, customers, transport partners, and site visitors, helping to ensure the smooth day-to-day running of the operation.

Working closely with operational teams and key stakeholders, you'll play a vital role in supporting service delivery, maintaining compliance, and providing outstanding customer service in a fast-paced environment.

Key Responsibilities

• Provide day-to-day administrative support across transport operations
• Act as the first point of contact for drivers, customers, contractors, and visitors
• Manage transport documentation, data entry, reporting, and operational paperwork
• Maintain site registers and records to support compliance and safety requirements
• Coordinate visitor sign-in processes and site inductions
• Support transport teams with scheduling administration and communication updates
• Monitor and manage pallet control activities, including reconciliations and reporting
• Respond to customer enquiries and assist with issue resolution
• Prepare operational reports, presentations, meeting minutes, and correspondence
• Build strong relationships with internal and external stakeholders
• Support continuous improvement initiatives and undertake ad hoc administrative tasks as required

Find Your Place at DHL Supply Chain

By joining DHL Supply Chain, you're joining a global leader in logistics that offers endless opportunities for growth and development.

We're proud of our supportive and inclusive culture where employees are empowered with the tools, training, and opportunities needed to succeed.

In addition, we offer:

• World-class training and development programs
• Annual bonus opportunities and merit reviews
• Employee recognition programs, including Employee of the Month and Employee of the Year
• Volunteering opportunities through our Go Teach, Go Help, and Go Green programs
• Access to Perkbox and a variety of employee discounts
• A safe, supportive, and team-focused work environment

What You'll Bring

• Previous experience in administration, customer service, transport, logistics, or supply chain environments
• Strong customer service and stakeholder management skills
• Excellent organisational skills and attention to detail
• Ability to prioritise tasks and work effectively in a fast-paced environment
• Strong written and verbal communication skills
• Accurate data entry and reporting experience
• Intermediate Microsoft Office skills, particularly Excel, Outlook, and Word
• A proactive approach to problem solving and continuous improvement
• Experience within a transport or logistics operation will be highly regarded
• Pallet control experience is advantageous

This is an exciting opportunity to join a global logistics leader and play a key role in supporting a high-profile transport operation.